(Range error) : Maximum call stack size exceeded

[nas-adora...@lafargeholcim.com]

Hi Support,

My application display an error when user open the form from Name column. Please refer attached picture. When this error displayed I found out that history widget loading al the time, not display any history.

[Pankaj Kumar]

HI Nas,

Kindly share more details on your configuration of web-interface and history widget as we can not suggest much on this error also please share the details of the error using console (chrome developer tool) by pressing F12 key on browser.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Mon, May 16, 2016 at 8:09 AM, <nas-adora...@lafargeholcim.com> wrote:

Hi Support,

My application display an error when user open the form from Name column. Please refer attached picture. When this error displayed I found out that history widget loading al the time, not display any history.

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[Nas Adora MOHD DAN]

Hi Pankaj,

Please refer below image. This problem not happened before. 

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Thanks and regards,

Nas Adora binti Mohd Dan | IT Application Specialist

MYIS Department

LAFARGE MALAYSIA |  No.2, Jalan Kilang, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Office: +6 03 7962 3569 | Mobile: +6 016 2110063 | Fax: +6 03 7785 1453

nas-adora...@lafargeholcim.com | www.lafarge.com.my

A member of LafargeHolcim

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                            Keselamatan Amalan Hidup Kita

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Disclaimer:

By communicating with Lafarge Malaysia, you are deemed to have consented to processing of your personal data as set out in the Lafarge Malaysia Privacy Notice which can be viewed here.

This email and any files transmitted with it are confidential and intended only for the use of the person to whom it is addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any files for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

[Pankaj Kumar]

Hi Nas,

Is it possible for you to have a screen-sharing call on this issue as from screen-print I am not able to get the cause of the issue.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Pankaj Kumar]

Hi Nas,

As discussed in the screen-sharing session, this issue is coming for some instances not for all instances and it is related to some time java script is broken and and function call going infinitely till exceeds the stack size. Kindly check js script which can cause the issue.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Nas Adora MOHD DAN]

Hi Pankaj,

We found the root cause of the problem. The error will not happened for the new submission but do you have any idea how can I solve the existing record?

[Pankaj Kumar]

Hi Nas,

If the error related to java-script and no major changes is made to process and web-interface, while creating a new version you can select the option "Uncompleted processes running in production will use:- new version". Kindly analysis your changes and make this choice carefully.

Please find reference link as follows:-

• https://docs.runmyprocess.com/Lifecycle_Guide/Deploy/Production_Release
  
• https://docs.runmyprocess.com/User_Guide/Development_Environment/Toolbox/Projects/Project_Version_Tab
  

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Nas Adora MOHD DAN]

Hi Pankaj,

We have done this yesterday but it not solved the problem.

[Pankaj Kumar]

Hi Nas,

Kindly give the details of the changes you made for the issue, it it updating the java script code or something else?

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Nas Adora MOHD DAN]

Hi Pankaj,

Kindly refer attached script. I attached the new script that we implemented & also the previous script.

The attachment has been removed as it presents a potential harm to LafargeHolcim infrastructure. In order to share the file, use Google Drive. For more information do not hesitate and contact your local service desk.

[Murali]

Hi Nas,

We didn't find the attachment in previous reply.

If you need more help with these and best practices, we can set up a support bucket contract; so that we could assist for the code debug and fixing the issue.
Please let us know if you are interested.

Regards,
Murali
Fujitsu RunMyProcess

[Nas Adora MOHD DAN]

Hi Murali,

What do you mean you didn't find the attachment in previous reply. Please refer image below.

I attached the script again. You can refer the script.
​

--

Thanks and regards,

Nas Adora binti Mohd Dan | IT Application Specialist

MYIS Department

LAFARGE MALAYSIA |  No.2, Jalan Kilang, 46050 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Office: +6 03 7962 3569 | Mobile: +6 016 2110063 | Fax: +6 03 7785 1453

nas-adora...@lafargeholcim.com | www.lafarge.com.my

A member of LafargeHolcim

=================================================

                                     Safety Our Way of Life

                            Keselamatan Amalan Hidup Kita

=================================================

Disclaimer:

By communicating with Lafarge Malaysia, you are deemed to have consented to processing of your personal data as set out in the Lafarge Malaysia Privacy Notice which can be viewed here.

This email and any files transmitted with it are confidential and intended only for the use of the person to whom it is addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any files for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

[Murali]

Hi Nas,

It seems there were restrictions from your company mail-id, which is blocking to send the attachments on your post in Developer Community.

And for the error that occurred, it is related to JavaScript code and not from the RMP features/functionality.
Please seek for the respective guidelines in JavaScript forums primarily and we could assist further based on the Support contract on the account.

Regards,
Murali
Fujitsu RunMyProcess

[Nas Adora MOHD DAN]

Hi,

Ok. We knew that it is javascript issue and we already fixed the issue. User not found the error for the new submission but the error still display for the existing record(means records that has been submit before the javascript has been solved). How to manage this kind in issue in RunMyProcess, do I just need to reboot the process?

[Murali]

Hi Nas,

For the earlier form submissions, you could re-run/resume the process instances with updated/fixed version. Attached Ref.

Userguide ref: https://docs.runmyprocess.com/Lifecycle_Guide/Run/Resume_Process

Please assess that business is not effected for these process instances relaunch and proceed.

Regards,
Murali
Fujitsu RunMyProcess

[Nas Adora MOHD DAN]

Hi Murali,

I am handling 9 of RMP applications in Lafarge Malaysia. 5 of them GO-LIVE already, 4 of them still in UAT.

The resume process is something that I do every day. 

My problem is, even I already reboot the process, the existing records still prompt the error.

[Pankaj Kumar]

Hi Nas,

While creating a new version, if you selected the option "Uncompleted processes running in production will use:- new version" (as you only changes js code), uncompleted instances should be able to use that code and error should not come. However one possibility might be that the js code that you have modified was executed in any previous activity due to which uncompleted instance of previous version are not taking updated variables value. If this is the case, you can add another script to update values of those variable in their current activity create a new version so that those variable value get updated to remove error.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support