Internal Server Error (500) when sending email notification

[michael...@zodiac.com]

Hello -

I am getting the long error message shown below when an email notification task starts. The same process version works without error in Test mode.

Any assistance would be helpful.

Michael

2016-11-01T17:58:52+0000 - Task "send mail" (id: 242[0] - status: ACTIVE): Internal Server Error (500) - 534-5.7.14 <https://accounts.google.com/signin/continue?sarp=1&scc=1&plt=AKgnsbua
534-5.7.14 3FRyf6wJMz1nQZBjML0f-RWBzPp5KPH3KGhDXI2L-62qwwHildbw50Jn3kX6gFItmTo9SF
534-5.7.14 ptAIZEegJvHhuUiAVmYlS5KSMI9hqWGUEzUgRt9uRFSHAnRCJk5WQGXrLuKqTuGpxuwzKG
534-5.7.14 YW2yOan94-QJTCXQ1fISB-WlhFcSSp-ysKIiyAlyIFmCi9a1L-ubF1GKVICk_3V--6CUF1
534-5.7.14 MqkxEHRUWRpA-jPrOpwrjs2scyxQo> Please log in via your web browser and
534-5.7.14 then try again.
534-5.7.14 Learn more at
534 5.7.14 https://support.google.com/mail/answer/78754 130sm31627881wmf.0 - gsmtp (1 attempt)

[Pankaj Kumar]

Hi Michael,

Please check in "Acceptance" or "Live" mode, you have included the "Mail Provider" in the version you have created. Also Please try the basic troubleshooting step in link shared below:-

https://support.google.com/mail/answer/7126229

If you still face the issue, kindly share the details of your mail-provider (remove any private info, only general configuration) so that we can suggest you more on this.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[Wagner, Michael]

Hello Pankaj -

I confirmed that the "Mail Provider" is included in the Acceptance mode.  The same Mail Provider project is also include in the Test mode version.  But it does not work in Acceptance whereas it does in Test.

This is the link to the Acceptance mode:

https://live.runmyprocess.com/live/621405507/appli/79322?P_mode=ACCEPTANCE&P_version=204197

and this is for the test mode:

https://live.runmyprocess.com/live/621405507/appli/79322?P_mode=TEST&P_version=204197

The link you sent was to instructions for how to "Read Gmail messages on other email clients using IMAP".  As this is a problem with sending messages, not reading them, I don't know how this link is useful.

Appreciate any help you can offer.

Michael

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Michael Wagner

PLM Systems Engineer
Zodiac Pool Systems, Inc.

(O) 760-734-8887 (x3087)
(C) 760-473-8785

www.zodiac.com

[Richard Manga]

Good morning Sir,

Are you using the default mail provider or a custom one?

If you are using a custom one, please check that the configuration of your provider is exactly the same in TEST, ACCEPTANCE and LIVE.

We are waiting for your feedback,

Regards,

Richard

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[Wagner, Michael]

Hello -

We are using the default mail provider.

Michael

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[Murali]

Hi Michael,

Could you please try to import the mail provider in a new project and setup a new process with mail-step configured and provide the related screenshots(if error remain same).

Awaiting for your feedback.

Regards,
Murali
Fujitsu RunMyProcess Support

[Wagner, Michael]

Hello -

I have successfully imported the "Mail provider" project into a project, "MW Test Project" with a simple web interface, "MW Test Interface 2" and a simple, one-task process, "MW Test Process".

The app works without error in both Test and Acceptance mode.

However, I still have a problem with the project, "Creart US - User", which uses the "Mail provider" project to send notifications.  As stated initially in this chain, it works without error in Test but we get RMP server errors in Acceptance when it attempts to send notifications.

I am looking forward to your assistance.

Michael

[Murali]

Hi Michael,

As the default "Mail provider" works in new Project created, we suspect that something missing on existed application.
Please share the configuration of your mail step and it's related Provider chosen to replicate the scenario.

[Wagner, Michael]

Hello Murali -

After plenty of testing, I have determined that the "Zodiac Mail Provider" project is at fault.

At this point, I don't know who can help me resolve the problem with that project.

Michael

[Sushma Padidela]

Hi Michael,

We just created a new mail provider on your account: 'turbo no-r...@runmyprocess.com' under Mail Provider project. We recommend you use it as a replacement of the other custom mail provider that doesn't work. Let us know if it helps.

Thanks,

Sushma

Fujitsu RunMyProcess

On Wed, Nov 16, 2016 at 4:24 PM, Wagner, Michael <michael...@zodiac.com> wrote:

Hello Murali -

After plenty of testing, I have determined that the "Zodiac Mail Provider" project is at fault.

At this point, I don't know who can help me resolve the problem with that project.

Michael

On Wed, Nov 16, 2016 at 8:17 AM, Murali <mkummaragunta@runmyprocess.com> wrote:

Hi Michael,

As the default "Mail provider" works in new Project created, we suspect that something missing on existed application.
Please share the configuration of your mail step and it's related Provider chosen to replicate the scenario.

Regards,
Murali
Fujitsu RunMyProcess Support

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Michael Wagner

PLM Systems Engineer
Zodiac Pool Systems, Inc.

(O) 760-734-8887 (x3087)
(C) 760-473-8785

www.zodiac.com

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Thanks,

Sushma

Fujitsu RunMyProcess

[Wagner, Michael]

Thank you!

On Wed, Nov 16, 2016 at 6:50 PM, Sushma Padidela <spad...@runmyprocess.com> wrote:

Hi Michael,

We just created a new mail provider on your account: 'turbo no-reply@runmyprocess.com' under Mail Provider project. We recommend you use it as a replacement of the other custom mail provider that doesn't work. Let us know if it helps.

Sushma

Fujitsu RunMyProcess

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