Instance getting stuck

[mosa.gh...@gmail.com]

Hello Support ,

I have received an issue from customer as below :

"RMP instance #20084

The mentioned RMP instance unable to closed in RMP application. While trying to update the resolution received/provided time, its not accepting and getting blank again and again.

Kindly check why unable to update and close the RMP instance #20084."

There is no any error behind this issue , and the instance just getting stuck and waiting status (orange circle)

Please Advise.

Regards,
Mousa Gharaibeh

[Richard Manga]

Hi Mousa,

Please can you send me the P_request?

Regards.

Richard Manga.

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[mosa.gh...@gmail.com]

Hello Support,

P_request=ec707c40-a966-11e3-b300-12313b0614f1
> Regards,
> Mousa Gharaibeh

[Richard Manga]

Hi Mousa.

The (manual) task "Single Manage Query" started 11th March and ended 18th March.

Also all the other tasks of the process are good.

The process is waiting for manual task validation, and everything seems to be ok.

We didn't seen any tasks that takes too much time. 

Regards,

Richard Manga.

Hello Support,

P_request=ec707c40-a966-11e3-b300-12313b0614f1

> Regards,
> Mousa Gharaibeh

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[mosa.gh...@gmail.com]

Hello Support ,

The problem is that the customer validate the last activity"Close Request" and fill the required fields and they not accepting and getting blank again and again.

The Customer can't fill the last activity.

[Richard Manga]

Hi Mousa.

Please, can you allow me to validate this manual task? We are looking for a solution to your problem.

Tell me also the action you are trying to do (Create new instance or Back to dashboard).

Check also that the user who is trying to validate the task is in the lane.

Regards,

Richard Manga.

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[mosa.gh...@gmail.com]

Hello Support,

Let Me check , and I will let you know.

Regards,
Mousa Gharaibeh

[mosa.gh...@gmail.com]

Hello Support,

Please fill the below :

Resln recd. : 15-03-2014 06:12
Resln prov : 15-03-2014 07:20

The below time is in INDIAN TIME.

Regards,
Mousa Gharaibeh

[Richard Manga]

Hi Mosa,

Did you validate this manual task at least once since you use this process?

It seems that the JS code used to set the dates in the validation screen should be modified, because sometimes the script is executed when it shouldn't.

Regards,

Richard Manga

Regards,
Mousa Gharaibeh

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[mosa.gh...@gmail.com]

Hello Support,

The Customer already tried a lot of times , but with no luck

Regards,
Mousa Gharaibeh

[Richard Manga]

Hi Mosa.

I'm making some tests,

Can I create new version of the project in production?

The issue is the JS code that checks the dates.

Regards;

Richard.

Regards,
Mousa Gharaibeh

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[mosa.gh...@gmail.com]

Hello Support,

We Can't create a new version in live now,let me know what is the progress.

Regards,
Mousa Gharaibeh

[Richard Manga]

Hi Mousa,

The task cannot be validated because the script that checks the dates in the validation web interface always sets the second date to empty.

So, what I suggest you to do is to modify this script, for example  using RMPApplication.get("your_date_variable") instead of "[[date_variable]]".

Then, push a new version in live, and you will have an option that allows you to execute the running processes with the new version of your project. This will not affect at all the behaviour of your process.

Regards,

Richard Manga.

Regards,
Mousa Gharaibeh

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[mosa.gh...@gmail.com]

Did you Mean the code below :
"ValidateProvided date"

if ((RMPApplication.get("pv_ResolutionReceivedDate") != null) && (RMPApplication.get("pv_ResolutionProvidedDate") != null) && (parseInt(RMPApplication.get("pv_ResolutionReceivedDate")) > parseInt(RMPApplication.get("pv_ResolutionProvidedDate"))))
{
alert("Resolution Received Date cannot be after the Response Date. Please enter correct query date values.");
RMPApplication.setVariable ("pv_ResolutionProvidedDate","");
}

This script has been working for two years, and it's working fine.

[Richard Manga]

Hi Mousa.

Please can you confirm me that the process with id: ec707c40-a966-11e3-b300-12313b0614f1 has been validated yesterday? This is the process that was stuck.

Regards,

Richard Manga.

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