Update process not running in Web Interface

[yoke-le...@lafargeholcim.com]

hi, I am doing some testing in my applictaion in TEST mode. The flow was working fine until yesterday.

After I submit, it will go to manual task. User is suppose some buttons and depend on the condition, it will go to different flow.

I have a button whereby when user click, it will update the process and show next screen. Now, that button cannot trigger the update process after the pre-launch script is run.

I even created a new button to just show pop-up message. It is also not running.

I have make sure the
1) pre-launch script have value true; at the end,
2) There is no compulsory fields at that screen
3) I have enable all fields to be active in that screen
4) I have removed all jscript that control the visible and active

It is still not running.

It only continue to update the process if I put JS coding to launch a dialog box.

What else to check ? any other faster way to check ? I have all the roles in TEST mode.

I have a demo to my users on this friday morning and cannot redo all the design in a new WI to figure out what when wrong,

[Pankaj Kumar]

Hi,

I am able to reproduce the issue, it is not related to pre-launch script. Kindly uncheck the "Dynamic Screen" checkbox in the process task activity configuration.

I will make some test on "Dynamic screen" and will update you soon why button are deactivated due to selection of "Dynamic Screen" checkbox.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

   

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[yoke-le...@lafargeholcim.com]

Good day Pankaj,

I have followed your suggestion to uncheck the "Dynamic Screen" checkbox.
I submitted a new form and it is still not working.

I have temporarily change all my update process to prompt out dialogbox to make proceed first, as i need to demo to my users.

Hopefully, can get some suggestions from you. Otherwise i have to redo the whole WI again

[Gunjan Rajgure]

 Hello,

I am able to reproduce the issue, and not facing issue with pre-launch script or "Dynamic Screen".

I made some test on "Dynamic screen". It is working fine for me. 

Are you still facing this issue?

Please do feel free to contact us for any other query you have.

Thanks & Regards,

Gunjan Rajgure

Fujitsu RunMyProcess Support

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Thanks & Regards

Gunjan Rajgure

Fujitsu - RunMyProcess Support

[Prachi Chandak]

Hi there,

Is there any update regarding the issue? Are you able to resolve?

Kindly update us if you are still facing issue.

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CA%2B3gzEga_ht3bg7h37knRMKanY9V71NmONmaW%2BA4bZRzjGtELg%40mail.gmail.com.

[yoke-le...@lafargeholcim.com]

Good day,

I am still facing the same problem. It is like something is preventing the process from being run but I do not know what as there is nothing to tell me why it refused to run.

any other ideas? If not, then there is no choice. I will have to redo the whole form again

[yoke-le...@lafargeholcim.com]

Good day,

Pls close ticket. I will redo the whole apps again.
my bad luck

[Pankaj Kumar]

Hi Chris,

Please create a ticket on RunMyProcess Support Portal for this issue as due to revised policy, we can not have an screen-sharing session on cases on RMP Developer Community.

Kindly share the details, Our Team will try to resolve the issue by having an screen-sharing session.We are not able to find the reason of this behavior from the information you shared.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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