Update RMP Basket

[sup...@flowian.com]

Hello Team,

One of our user is facing issue with RMP basket.
The issue is user has one pending request in his basket.However he has no pending tasks in the application.
how to update the RMP basket of that particular user.

Thanks in advance

Regards,
Flowian Support.

[Ankita Shrinath]

Hello Sir/Madam, 

If Task Basket count is not 0, it means some process instances are running.Can you please check that "any process instance is in running state" in your application.

Also check while header configuration have you check the basket option for "All Instance"  please find the attached screenshot.

 

For more information you can refer : - here

Thanks & regards,

Ankita Shrinath

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[sup...@flowian.com]

Hello Team,

Thanks for your reply.
The pending tasks which are shown in basket are already approved by the user.

Thanks in advance.

Regards,
Flowian Support

[sup...@flowian.com]

Hello Team,

Any update?

Regards,
Flowian Support.

[Prachi Chandak]

Hi Sir/Madam,

Can you please provide the below mentioned screenshots so that we can check and help you to resolve issue.

1. Header Configuration of WI

2. Task (pending request) appear while you click on basket.

3. Process report of the pending request appearing

4. Configuration of process(pending request) 

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

Hello Team,

Any update?

Regards,
Flowian Support.

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[sup...@flowian.com]

Hello Team,

Thank you for reply.
Please find your mentioned screenshots attached as below.

Regards,
Flowian Support.

[Dipen Raval]

Hi Sir,

In header configuration the option "all instances" will show the all process instances from all projects which you have created in your account.

To find the particular instance, you need to select "current web interface instances" in header configuration.

Please refer attached screenshot. 

Please don't hesitate to contact us for any further query.

Thanks & Regards,

Dipen Raval

Fujitsu RunMyProcess Support

Regards,
Flowian Support.

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[Support From_Flowian]

Hello Team,

Please refresh the basket for the following user.

Account Id - 112501428928754795

User Email - thomas...@adidas.com

User Id - 411874

Thanks in advance.

Regards,

Flowian Support.

[sagar....@flowian.com]

Hello Team,

Any updates on the same..?

Have you refreshed basket for the above mentioned User..?

Thanks & Regards,
Sagar

[Prachi Chandak]

Hi Sagar,

Your request has been already proceeded further. I make sure, it will be done soon.

Sorry for inconvenience caused.

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

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[Sagar Wadekar]

Hi Prachi,

Good Morning...!!

Thanks for the Update. One more user is facing the same problem. The task which are already approved by him are visible in her basket.  

Could you please update the basket for him. The account is same and the user id is - julien.me...@adidas.com 

May I know what is the reason for such kind of issues. 

Thanks. 

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

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[Ghanshyam Mule]

Hi Sagar,

As per you request task basket has been refreshed for below mentioned User ID's

1.thoma...@adidas.com

2. julien.me...@adidas.com

Could please verify it & let us know status.

Best regards,

Ghanshyam

On Fri, Nov 17, 2017 at 11:15 AM, Sagar Wadekar <sagar....@flowian.com> wrote:

Hi Prachi,

Good Morning...!!

Thanks for the Update. One more user is facing the same problem. The task which are already approved by him are visible in her basket.  

Could you please update the basket for him. The account is same and the user id is - julien.meilland-rey@adidas.com 

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAB87ZXccy33GhXNkTkgmAzxQLrKTB3FBrogRaCgvJtmZeetmSg%40mail.gmail.com.

[Prachi Chandak]

Hi Sagar,

Cloud you please check and confirm us the status?

 

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CACo8f%2B2%3DmNaiDpt6jqqwpzLoBC67uZ0En5gStSa%2BFT9YwVy38Q%40mail.gmail.com.

[Sagar Wadekar]

Hello Prachi,

The users are facing the same issues. The basket is showing the same results as before. 

Thanks.

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[sagar....@flowian.com]

Hello Prachi & Marion,

Any updates on the issue..??

Thanks & Regards,
Sagar

[Prachi Chandak]

Hi Sagar,

Sorry for delay.

I am in touch with R&D team to refresh the basket. I will try to done this  as soon as possible.

Will revert you back once it is done from our side.

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

[Marion Bureau]

Good morning, 

As I asked you in my previous answer, I will need you to access to your account to fix this issue. Two possibilities does exist either you give your credentials or you create a new user with the following login "mbureau...@runmyprocess.com" et the following name: Marion Bureau. 

If this does not make sense to you, do not hesite to set up a meeting with screensharing. It will be faster and more efficient. 

Best regards,

Marion Bureau Support & Training Engineer RunMyProcess   mbu...@runmyprocess.com 3 rue de Gramont 75002 Paris, France +33 (0) 1 75 77 51 82 www.runmyprocess.com

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[Sagar Wadekar]

Hello Marion,

Have created a new user with the provided mail-id and the user type is - ADMIN.

Thanks.

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

On Mon, Dec 18, 2017 at 3:14 PM, Marion Bureau <mbu...@runmyprocess.com> wrote:

Good morning, 

As I asked you in my previous answer, I will need you to access to your account to fix this issue. Two possibilities does exist either you give your credentials or you create a new user with the following login "mbureau+adidas@runmyprocess.com" et the following name: Marion Bureau. 

[Marion Bureau]

Thank you Sagar. 

I did not received any email regarding this creation with the information (login/password) I need to access to this new account. 

Can you reset my password? I should send me back the email I did not received. 

Best regards,

Marion Bureau Support & Training Engineer RunMyProcess   mbu...@runmyprocess.com 3 rue de Gramont 75002 Paris, France +33 (0) 1 75 77 51 82 www.runmyprocess.com

[Sagar Wadekar]

Hello Marion,

Please check your mail and let me know if you received an email of user creation  from RMP.

thanks.

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[Marion Bureau]

Ok, great. 

Now, I have access to it, I will need more information like the "Request No." for all the following requests of these users: 

1] Julien.Me...@adidas.com

   Name                                                      Creation Date

   Credit Notes(CEPL MOREUIL GO)         AUG 28, 2017

   Credit Notes(GO SPORTS)                     OCT 11, 2017

   Credit Notes(GO SPORTS)                     OCT 11, 2017

  

2] thomas...@adidas.com

   Name                                                       Creation Date

   Credit Notes (MERCURE INTER)            Sep, 30, 2017

Best regards,

Marion Bureau Support & Training Engineer RunMyProcess   mbu...@runmyprocess.com 3 rue de Gramont 75002 Paris, France +33 (0) 1 75 77 51 82 www.runmyprocess.com

[Sagar Wadekar]

Hello Marion,

Here is the information  ---

  For the user  -- Julien.Me...@adidas.com

                                                     Request id

 AUG/14/2017-7686  -- 322aee80-80c0-11e7-aa68-06d3beb2c537

 OCT/5/2017-9036   -- 9b265460-a9d8-11e7-89a9-069e8874c347

 OCT/5/2017-9037   -- 9b371d40-a9d8-11e7-89a9-069e8874c347

 

 

 For thomas...@adidas.com

                              

                                                   Request id

 SEP/27/2017-8713   --b3468900-a368-11e7-8a80-069e8874c347

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

On Mon, Dec 18, 2017 at 4:09 PM, Marion Bureau <mbu...@runmyprocess.com> wrote:

Ok, great. 

Now, I have access to it, I will need more information like the "Request No." for all the following requests of these users: 

1] Julien.Meilland-rey@adidas.com

[Sagar Wadekar]

Hello Marion,

Good Morning....!!!!

Any Updates on the issue. Are you able to find the request...??

Thanks.

ᐧ

Regards,

Sagar Wadekar Web & Cloud Solutions, Flowian Solutions Pvt. Ltd M: (+91)  9552673367 E: sagar....@flowian.com|

[mbureau]

Good morning, 

After having analyzed your issue, all the instances are completed and should not appear in the basket of the following users:

- thomas...@adidas.com

- julien.Me...@adidas.com

I am waiting for your confirmation if everything is working well. 

Best regards,

Marion Bureau

[Support From_Flowian]

Hello Marion,

We noticed  that this  issue is not yet fixed, still we are waiting for confirmation from client.

Once we get confirmation from client , we will update you.

We request you to keep this issue open.

Thanks & Regards,

Flowian Support  

[priyanka....@flowian.com]

Hello Marion,

As requested by you, we have sent credentials of the users on your mail to solve the basket issue. As this issue is urgent and pending from long period, will you please check to get it resolve as early as possible?

Thanks & Regards,
Priyanka

[mbureau]

Hello all, 

After having analyzed your request, I confirm you that the list of instances given is not in the pending task of the basket of the following users: 

-- Julien.Me...@adidas.com

   Request Number              RMP Request Id

 AUG/14/2017-7686  -- 322aee80-80c0-11e7-aa68-06d3beb2c537

 OCT/5/2017-9036   -- 9b265460-a9d8-11e7-89a9-069e8874c347

 OCT/5/2017-9037   -- 9b371d40-a9d8-11e7-89a9-069e8874c347

 

 

-- thomas...@adidas.com

   Request Number              RMP Request Id 

 SEP/27/2017-8713   --b3468900-a368-11e7-8a80-069e8874c347

Let me know if it is running fine on your side.

Best regards,

Marion Bureau

[priyanka....@flowian.com]

Hello Marion,

The issue is not yet fixed completely.Still there are some pending requests shown in the basket for those users but they are not able to open those requests.

Thanks & Regards,
Priyanka

[priyanka....@flowian.com]

Hello Marion,

The issue is not yet fixed.Still there are some pending requests shown in the basket for those users but they are not able to open those requests.As this issue is pending from longer time and urgent I request you to help us with the solution on this as early as possible.

Thanks & Regards,
Priyanka