problem platform

[giuse...@gmail.com]

hi, i have problems in moment the save versioned files and updating process, showing an error 500. this error is intermittent. Exist a problem in the platform?

[Abhilash Sambhare]

Hi There,

Can you please check the process configuration i.e process variables or free marker code is written properly.Also please confirm the size of file you are uploading in the versioned files.

It would be grateful if you share the screenshot of the error.

Please don't hesitate to contact us.

Thanks & Regards,

Abhilash Sambhare

Fujitsu RunMyProcess Support

On Thu, Jul 13, 2017 at 1:43 AM, <giuse...@gmail.com> wrote:

hi, i have problems in moment the save versioned files and updating process, showing an error 500. this error is intermittent. Exist a problem in the platform?

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/6c1d8461-fcae-4e54-a657-36d310d6930a%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[giuse...@gmail.com]

On Friday, July 14, 2017 at 7:41:51 AM UTC-4, abhilash.sambhare wrote:
> Hi There,
>
>
> Can you please check the process configuration i.e process variables or free marker code is written properly.Also please confirm the size of file you are uploading in the versioned files.
>
>
> It would be grateful if you share the screenshot of the error.
>
>
> Please don't hesitate to contact us.
>
>
>
> Thanks & Regards,
> Abhilash Sambhare
> Fujitsu RunMyProcess Support
>
>
>
>
> On Thu, Jul 13, 2017 at 1:43 AM, <giuse...@gmail.com> wrote:
> hi, i have problems in moment the save versioned files and updating process, showing an error 500. this error is intermittent. Exist a problem in the platform?
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.

>
> To post to this group, send email to suppor...@runmyprocess.com.
>
> Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
>
> To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/6c1d8461-fcae-4e54-a657-36d310d6930a%40runmyprocess.com.
>
> For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

hi, the error not is uploading file, is saving update the versioned file.
Only displays an internal server error (500), do not show more information. Attached image

[Abhilash Sambhare]

Hi there,

Can you please check whether you are facing the same issue on different browsers.

From first screenshot,it seems the user is having not having access rights to update the process.Add the particular the user into the role and try to update the process.

Please let us know which file is saving in the versioned files.

Thanks & Regards,

Abhilash Sambhare

Fujitsu RunMyProcess Support

To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.

To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/95da2be7-f627-401a-8449-17272b3bff72%40runmyprocess.com.

[Gunjan Rajgure]

Hello Sir,

Could you please check your organisation setup, Roles and Entity. Also check Access Right tab of project. After that you can try to update the process.

Awaiting for your response...

Please feel free to contact us for further query.

Best Regards,

Gunjan Rajgure

Fujitsu - RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CANpg%3D8tp1J-1BzmaWWUnMu_oMgws%2BtX2unNUd%3DBEN4yFZ6O6nA%40mail.gmail.com.

[Dipen Raval]

Hi There,

Good Day.

. 

Could you please confirm that issue has been clarified?

Awaiting for your response.

Thanks & Regards,

Dipen Raval

Fujitsu RunMyProcess Support

On Sat, Jul 22, 2017 at 3:44 PM, Gunjan Rajgure <gunjan....@runmyprocess.com> wrote:

Hello Sir,

Could you please check your organisation setup, Roles and Entity. Also check Access Right tab of project. After that you can try to update the process.

Awaiting for your response...

Please feel free to contact us for further query.

Best Regards,

Gunjan Rajgure

Fujitsu - RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CA%2B3gzEg7Oi7zM34HaqmNLgj%2B-rjbL25LKRHAnQ8iABT8%2BTXnQw%40mail.gmail.com.

[Dipen Raval]

Hi There,

Good Day.

Awaiting for your feedback to update the case.

Thanks & Regards,
Dipen Raval
Fujitsu RunMyProcess Support

On Mon, Jul 24, 2017 at 12:11 PM, Dipen Raval <dra...@runmyprocess.com> wrote:

Hi There,

Good Day.

. 

Could you please confirm that issue has been clarified?

Awaiting for your response.

Thanks & Regards,

Dipen Raval

Fujitsu RunMyProcess Support