START A NEW PROCESS BY CONNECTOR - Forbidden (403) - Unauthorized

[t...@ecotronicbr.com]

Hello,

I'm trying to start a process by a connector, but in the process repport the task is showing the message:

2016-08-05T21:13:07+0000 - Task "DESPESA PÓS" (id: 9[0] - status: ACTIVE): Forbidden (403) - Unauthorized: . Please contact your administrator. (1 attempt)

In the same father process I'm having success to start another son process, with the same provider and the same profile, what can prove that my provider is working fine.

This error is relative to my father process or to the son process?

I tested the connector that start the son process and works fine.

Please, I need urgent help!

[Pankaj Kumar]

Hi,

Since you are getting error 403, it is related to access right. Kindly make sure you have configure the correct access right as per the link below:-

• https://docs.runmyprocess.com/Developer_Guide/Rights/Access_Rights
  
• https://docs.runmyprocess.com/User_Guide/Development_Environment/Toolbox/Projects/Project_Rights_Tab
  

If you still face the issue, kindly share the screen-print of the connector, project access right, process in order we can suggest you more on this.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[TI Tecnologia da Informação]

Hello, 

I'm still facing the error.

Below the screenshots

CONNECTOR

ACCESS RIGHTS

SON PROCESS

FATHER PROCESS

PROCESS REPORT

Best regards

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[Pankaj Kumar]

Hi,

Please make sure the user (initiator of the main process) is present in the "GERAL" role which is the role that have access to trigger the process (in your process design, process trigger by connector)

Please refer to attached screen-print of the same.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[TI Tecnologia da Informação]

Hello Pankaj, 

This role is configured to "allow everybody"

Another orientation?

Best regards

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[TI Tecnologia da Informação]

Additional info...

When I start the son process in the "launch test" It's works fine...

Best regards

[TI Tecnologia da Informação]

Hello, 

News?

I think that we facing internal problem in RMP. 

This automatic proccess that starts with a timer is facing problem too!

This error is about payment status with the same user that is facing problem of this issue...

When I test the process, alll works fine... But in live mode we face the issue... 

Please I NEED URGENT HELP...

This issue is delaying the final development. 

Best regards!

[TI Tecnologia da Informação]

Showing more info!

When I start the proccess in test mode all works fine!

Please! I need urgent help!

I tryied milion times to find the error but nothing was be found!

Best regards!

[Richard Manga]

Good Morning Sir,

- Are you using public process or public web interfaces?

- If you open your process configuration, then you click on tab "General", please could you tell us who is the process owner?

We are waiting for your feedback,

Regards,

Richard

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[TI Tecnologia da Informação]

Hello Richard

The father (main) process 

The son process

No use of public access..

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAJ6Gss9NN-My4K_Z3yqvYuxTMovxXxHUb%3DC9XgcCvdu-nfK8CQ%40mail.gmail.com.

[TI Tecnologia da Informação]

Hello, 

One more detail... 

The web interface engine of the father process is lifou V3 and the son process engine is mongo.

This can be causing the issue?

[TI Tecnologia da Informação]

Hello, 

No more tips?

I'm waiting help. 

Best regards

[TI Tecnologia da Informação]

Hello team, 

I need help to solve this issue. 

Like a costumer, I expect support.

[Murali]

Hi Sir,

Apologies for the delay.

Please let us know your availability to arrange for a screen-share to look into the details.

Regards,
Murali
Fujitsu RunMyProcess Support

[TI Tecnologia da Informação]

I send many screens!

which is referring?

[TI Tecnologia da Informação]

Hello team!

I found the error. Really was the engine...  I changed the engine in my web interface for mongo, but it still in lifou v3, like below:

How can I proceed?

Waiting short answer. 

Best regards!

 

2016-08-23 16:17 GMT-03:00 TI Tecnologia da Informação <t...@ecotronicbr.com>:

I send many screens!

which is referring?

[Richard Manga]

Good Morning Sir,

Please, could you check the following points:

- Process initiator should be DESIGNER of the project. In TEST mode; only project' DESIGNER can start the process in TEST.

- The error message that you are getting is 403. It means that you don't have the rights required to perform the operation.

- Please check that the process initiator is also ADMINISTRATOR of the Account.

We are waiting for your feedback,

Best Regards,

Richard

[sagar....@flowian.com]

Hello ,

It is the issue of Authorization. Make sure that the lane where the son process starts is marked as everybody. And please make sure that the lane(initiator lane of son process) contains the user who is starting the father process.

Regards,
Sagar

[TI Tecnologia da Informação]

Below the screenshots

CONNECTOR

ACCESS RIGHTS

SON PROCESS

FATHER PROCESS

PROCESS REPORT

--

GETI

Gerência de Tecnologia da Informação

Ecotronic Comércio e Manufatura Reversa

www.ecotronicbr.com

t...@ecotronicbr.com

[TI Tecnologia da Informação]

Below the screenshots

CONNECTOR

ACCESS RIGHTS

SON PROCESS

FATHER PROCESS

PROCESS REPORT

[Richard Manga]

Good morning Sir,
Please could you provide us information about your connector and the provider associated to this connector ? The issue is surely related to the connector or the provider.
Regards,
Richard

[TI Tecnologia da Informação]

I tested the connector and the provider and them are been used in other automatic start in other processes. 

I developed a test process to take these questions... All worked fine!

I insist that the issue comes from the engine version.... 

As I said earlier, I updated the WI for MONGO, but when I open the internal parameters still been executed the Lifou V3.

Best regards. 

Screenshots:

TEST PROCESS

Best regards

[TI Tecnologia da Informação]

Hello Team... Help!

[Richard Manga]

Good Morning Sir,

Please in the provider associated to the connector that is failing, use "Authentication schema" = login / password

Then, put your login and your password inside the configuration of provider. (Same login and password for TEST, ACCEPTANCE and LIVE config).

Save the provider, and launch new TEST.

We are waiting for your feedback,

Regards,

Richard

[TI Tecnologia da Informação]

Hello, 

Didn't work!

Same issue!

[Richard Manga]

Good Morning Sir,

Please could you give me the following information:

- Project Name

- Process Name

- Account Id

Best Regards,

Richard

[TI Tecnologia da Informação]

- Project Name: ECOTRONIC

- Process Name: ENTRADA REEE (father) - DESPESA PRÉ (son)

- Account Id: 11761373668587417

Best regards

[TI Tecnologia da Informação]

News?

[Richard Manga]

Good Morning Sir,

Please could you start a new process instance?

I am waiting for your feedback,

Regards,

Richard

[TI Tecnologia da Informação]

Didn't work!

Other orientation?

Best regards!