Mass Import Users Error

[Terrence Glover]

Hello,

I have a user list that needs to be imported and I tried using the mass import interface. My problem is when I upload it does not seem read the "access_ide" or "organization" columns so after the load I still have to manually enter users into the correct organization and role. I don't get an error, it tells me complete but its not.

I've triple checked my formats and also had another person double check for me. I can't seem to figure out what the problem is. Can you help!

The format i'm using:

email_address;name;profile;status;language;access_ide;organization

us...@ieee.org;test user;USER;ACTIVE;en;no;[{'pool_id':'xxxxx','id':'xxxxxx'}]

Thanks in advance.

Terrence

t.gl...@ieee.org

[Sabine El Rassy]

Hello Terrence,

We're working on improving this application in TEST mode, so thank you for using the users management application in LIVE mode instead of TEST. You should not face this problem.

Kind regards

ᐧ

Sabine EL RASSY

Customer Solutions Engineer

Contact: selr...@runmyprocess.com

Website: Fujitsu RunMyProcess

3 Rue de Gramont 

75002 Paris - France

Mobile   : +33 (0) 6 22 10 64 61

     

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[Terrence Glover]

I tried to use this in LIVE mode but I get an "unauthorized" error. Can you help?

Thanks,

Terrence

_________________________________________

Terrence Glover

IT Governance

Institute of Electrical and Electronics Engineers

445 Hoes Lane

Piscataway, NJ 08854 

Office: 732-562-5557

Email: t.gl...@ieee.org 

IEEE — Advancing Technology for Humanity

[Terrence Glover]

Hello,

I'm having issues uploading users again. The mass import user app says I'll receive a email when completed but its been 24hrs. I need to complete the upload asap, can anyone offer a solution?

Terrence

_________________________________________

Terrence Glover

IT Process Initiatives

Institute of Electrical and Electronics Engineers

445 Hoes Lane

Piscataway, NJ 08854 

Office: 732-562-5557 | Mobile: 732-374-6941

Email: t.gl...@ieee.org 

IEEE — Advancing Technology for Humanity

[Abdellatif El Alaoui]

Hello Terence,

If you didn't recieve an email, it means that the import has failed and your CSV file is so not well formated.

Can you give me the account name to see where is the error ?

thx,

Regards,

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Abdellatif EL ALAOUI

Customer Solution Engineer

Contact: aela...@runmyprocess.com

Mobile : +33(0)6 12 17 86 64

Website: Fujitsu RunMyProcess

[glove...@gmail.com]

I followed the same format as before. The account name should be under IEEE

Thanks,
Terrence

On Wednesday, July 9, 2014 11:57:55 AM UTC-4, Abdellatif El Alaoui wrote:
> Hello Terence,
>
>
> If you didn't recieve an email, it means that the import has failed and your CSV file is so not well formated.
> Can you give me the account name to see where is the error ?
>
> thx,
>
>
> Regards,
>
>
>
>

[Abdellatif El Alaoui]

It should work now. Can you retry please.

Thx;

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/7391b91e-ef5f-4e87-ab14-a59ac909fd75%40runmyprocess.com.

For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[glove...@gmail.com]

Sure, I just imported again. Should I expect an email this time? Can you tell me what the issue was?

Thanks,
Terrence

On Wednesday, July 9, 2014 12:29:43 PM UTC-4, Abdellatif El Alaoui wrote:
> It should work now. Can you retry please.
>
>
> Thx;
>
>
>
>