RE : Deleting User from RMP account

[priyanka....@flowian.com]

Hello Team,

I want to delete some users from RMP account. I have questions regarding this -
1. If the deleted user is involved in the any request instances and instance is closed/open then what will happen?
2. If there is delegation done by deleted user to another user then what will happen?
3. If there is delegation for the deleted user then what will happen?
4. What will be the impact of deleting user from account in ACCEPTANCE and LIVE mode?
5. Is there any impact on audit log history of request instances if we delete the user. Whether it will get erased or not?
6. Is there anything else that I need to think on before deleting the user from RMP account?

Please guide me regarding this.

Thanks

[Dipen Raval]

Hi Priyanka,

Here are the guidelines for your queries.

1) If any user is involved in any request instances then delete that user

   before delegating his tasks, it is not recommended.Because the user's tasks

   and subsequently the whole request will become blocked.

2) If there is delegation done by deleted user to another user then 

   the representative will be able to execute the delegator's tasks.

3) If there is delegation for deleted user, the task will assign to 

   the delegator.

4) The deleted user does not have the accessibility of that instances.

5) Audit log history of request instance will remain.But not accessible

   by deleted user.

6) If you delete the user from RMP account then the data and subsequent

   instances will not accessible by that user.

6) Before deleting a user it is good practice to consider creating a 

   delegation for his tasks. If no delegation is in place, the user's tasks

   and subsequently the whole request, will become blocked. If a delegation

   is in place, the representative will be able to execute the delegator's 

   tasks and hence prevent the request becoming blocked.

Please don't hesitate to contact us for any further query.

Thanks & Regards, 

Dipen Raval 

RunMyProcess Support

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[Dipen Raval]

Hi Priyanka,

Good Day.

Could you please confirm that issue has been clarified?

Please don't hesitate to contact us for any further query.

Thanks & Regards,

Dipen Raval

Fujitsu - RunMyProcess Support

On Mon, Mar 26, 2018 at 5:36 PM, Dipen Raval <dra...@runmyprocess.com> wrote:

Hi Priyanka,

Here are the guidelines for your queries.

1) If any user is involved in any request instances then delete that user

   before delegating his tasks, it is not recommended.Because the user's tasks

   and subsequently the whole request will become blocked.

2) If there is delegation done by deleted user to another user then 

   the representative will be able to execute the delegator's tasks.

3) If there is delegation for deleted user, the task will assign to 

   the delegator.

4) The deleted user does not have the accessibility of that instances.

5) Audit log history of request instance will remain.But not accessible

   by deleted user.

6) If you delete the user from RMP account then the data and subsequent

   instances will not accessible by that user.

6) Before deleting a user it is good practice to consider creating a 

   delegation for his tasks. If no delegation is in place, the user's tasks

   and subsequently the whole request, will become blocked. If a delegation

   is in place, the representative will be able to execute the delegator's 

   tasks and hence prevent the request becoming blocked.

Please don't hesitate to contact us for any further query.

Thanks & Regards, 

Dipen Raval 

RunMyProcess Support

[priyanka....@flowian.com]

Hello Team,

Yes, issue has been clarified.

Thanks for your support.

Regards,
Priyanka