URGENT: COMP API Timeout error

[aleber...@gmail.com]

Dear,

I have configured a Composite API with a SOAP Webservice making call to a local applicattion via SEC. It is working ok, but when we tried to POST a XML with more than 80 items we got following error:

{"error":"Request Timeout (408) - The client did not produce a request within the time that the server was prepared to wait"}

Then, I need to know how this error can be logged to "Logs Application Monitor" because right now we are logging in console.log

Can you please support me?

Thanks

Alejandro

[Pankaj Kumar]

Hi  Alejandro,

SEC transactions are done whithin a 60 second timeframe. If your transaction takes longer that 60s to respond you will see a timeout error in RunMyProcess even though the process is still running.

Kindly try to optimize the service in order to reduce the timeout error.

[Info]:- Also SEC cannot process more than 1 Mb of raw information at one time. If you are using adapters the infomation is transformed to base64 which may make the package a little bigger. A good rule of thumb is to keep the returned data under 800 Kb.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/f4bb6dc4-717d-471a-9f80-857fb76a672f%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[aleber...@gmail.com]

Hi Pankaj,
I read about SEC limits but our transaction will take more than 60s because the external system request it. How can we avoid the error message?
Can we change any configuration on SEC or any other solution?

Thanks
Alejandro

[Pankaj Kumar]

Hi  Alejandro,

I will check with platform team if this timeout time can be changed or not and will update you accordingly.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

Thanks
Alejandro

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/2fc696e0-11d5-45d9-bb38-13d4694c6f41%40runmyprocess.com.

[Prachi Chandak]

Hi  Alejandro,

Sorry for the inconvenience caused.

If you are still facing the issue of CAPI API timeout then you can implement the web service using process rather than CAPI.

We cannot change the response time of CAPI as it will be against the behavior of CAPI. 

Features of CAPI: To speed up the execution of the sequence of tasks.

Please contact us if you still have any other query.

Thanks & Regards,

Prachi Chandak

Fujitsu RunMyProcess Support

On Mon, Jul 9, 2018 at 5:20 PM, Dipen Raval <dra...@runmyprocess.com> wrote:

Hi Marion,

We have discussed this issue in the support call,

Could you please discuss this issue with R&D team and update the case.

Thanks & Regards,

Dipen Raval

Fujitsu - RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CADHrCazgL6EN7%3DtEvwxL8urk75qm3aoJ9KeyGhqnMyMjqXvYhw%40mail.gmail.com.

[Dipen Raval]

Hi Alejandro,

Could you please confirm that issue has been clarified?

Please don't hesitate to contact us for any further query.

Thanks & Regards,

Dipen Raval

Fujitsu - RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CA%2BDBeVLtDes_yTLPX3RhDuP0wpDUxrOm1iObari4Db_VtCm3Xg%40mail.gmail.com.