Two Instances with the same ID

[mosa.gh...@gmail.com]

Hello Support,

I have found two instances with same ids with different status and versions as below:

17514:we have two instances with same Ids"17514" with different status one is completed and the other on the first activity as a waiting.
17513:we have two instances with same Ids"17513" with different status one is completed and the other on the first activity as a waiting.

The Question is : when I delete the instance that still on waiting status , are the completed instances also will be removed? or how can I delete the instance on waiting without delete the completed one.

Please Advise.

Regards,
Mousa Gharaibeh

[Sabine El Rassy]

ᐧ

Hello Mousa,

If you have 2 different lines in the process report, it means technically they are 2 different instances. Deleting one instance won't impact the other.

Regards,

[mosa.gh...@gmail.com]

Hello Support,

I have deleted one of them as you recommended , but now the problem that we have one instance for each of them on process report, this what I need , but on other side one web interface reports "Customer Side" dose not appear at all , although that those reports,I mean web interface report show the the running and completed instances.

Regards,
Mousa Gharaibeh

[mosa.gh...@gmail.com]

Hello Support,

Any Update?

Best Regards,

Mousa Gharaibeh
Analyst , Business Process Automation
Corporate & Technology Services
Office :  +962 6 5800936
Mobile: +962 796579097          
Email: mousa.g...@sita.aero

[mosa.gh...@gmail.com]

Hello Support,

The Customer waiting from 4 days , would you please recommend how can I solve the issue.

Thanks in advance.

Regards,
Mousa Gharaibeh

[mosa.gh...@gmail.com]

Hi Sabine,

Would you please help me in this issue , it's urgent.

Thanks a lot.

Regards,
Mousa Gharaibeh

[Sabine El Rassy]

Hello Mousa,

I can understand that you had 4 process instances. You've deleted 2 process instance (the duplicates in a pending status) and now you have 2 process instances. The problem is that you cannot see anymore the web interfaces. So I suppose you accidentally deleted the web interfaces from the WI report.

If you want to generate back your web interface, you have to relaunch the process on the task before the last manual task so you can generate the web interface again.

Regards

ᐧ

Sabine EL RASSY

Customer Solutions Engineer

Contact: selr...@runmyprocess.com

Website: Fujitsu RunMyProcess

3 Rue de Gramont 

75002 Paris - France

Mobile   : +33 (0) 6 22 10 64 61

     

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Regards,
Mousa Gharaibeh

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