Error in Browsers

[mosa.gh...@gmail.com]

Hello Support,

The Customer is facing an error when trying to open RunMyProcess Portal using chrome and Mozila , but it's working fine using IE.

Please Advise.

Regards,
Mousa Gharaibeh

[Shobhit Tripathi]

Hi Mosa,

Could you please tell us, what error you are getting while opening the Web Interface in Chrome and Mozilla.

Thanks & Regards,

Shobhit

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[mosa.gh...@gmail.com]

Hello Shophit,

"Unable to load user settings.Please contact RunMyProcess Support"

Regards,
Mousa Gharaibeh

[Shobhit Tripathi]

Hi Mosa,

Could you please check with following points:

1. Clear your browser cookies/ history and then try to login again.

2. Make sure that customer account is activated. If customer's account is unactivated then contact administrator for this account to reactivate it.

If you are still facing the same problem then please send me the screenshot.

Thanks & Regards,

Shobhit

Regards,
Mousa Gharaibeh

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Fujitsu - RunMyProcess
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To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/e939281a-1875-4b1e-b8ba-dc983fd464cb%40runmyprocess.com.

[mosa.gh...@gmail.com]

Hello Shobhit,

it's working properly now , but it was not working .

Thank you for your action.

Regards,
Mousa Gharaibeh