Not mapping subject, content and attachment in process launched by mail

[J.M.]

Hi,

I'm trying to launch a process by email, and I've got it, however I need to map the subject, the attachment and the content to process variables and that's my problem.

I've added input variables to my process named:
- mail_content
- mail_cc
- mail_subject
- mail_attachment
And I have mapped them in my start event with the 'Map <field> to' option.
I see this mapping in the start event but when I send the email, the process is launched correctly but without the input variables. I can only see:

content_type text
from mym...@gmail.com
recipients
0 process+11724142597...@runmyprocess.com

I have checked:
- The mail account used to send the mail is a RMP user.
- The mail arrives, and in the Messages section in RMP, I can see the subject and the content
- The process is launched.
- Variables are created.
- The mapping is set.

So,
How can I get the mail variables into my process?

Thanks and regards.

[Pankaj Kumar]

Hi,

If your configuration is correct, you should be able to access the variables as mapped on start activity. Please review your configuration. Attached is screen print for reference.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Tue, Oct 11, 2016 at 2:35 PM, J.M. <javiermm...@gmail.com> wrote:

Hi,

I'm trying to launch a process by email, and I've got it, however I need to map the subject, the attachment and the content to process variables and that's my problem.

I've added input variables to my process named:
- mail_content
- mail_cc
- mail_subject
- mail_attachment
And I have mapped them in my start event with the 'Map <field> to' option.
I see this mapping in the start event but when I send the email, the process is launched correctly but without the input variables. I can only see:

content_type    text
from            mym...@gmail.com
recipients

  0             process+117241425975434943.18180...@runmyprocess.com

I have checked:
- The mail account used to send the mail is a RMP user.
- The mail arrives, and in the Messages section in RMP, I can see the subject and the content
- The process is launched.
- Variables are created.
- The mapping is set.

So,
How can I get the mail variables into my process?


Thanks and regards.

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/ed097d0a-1628-4264-acd9-a3524c1699ca%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[Javier Martín]

Hi Pankaj,

Maybe I have overlooked something, but i don't identify what.

I attach images, for you to see with your own eyes.

Some help?

Thanks again and regards.

2016-10-11 12:04 GMT+02:00 Pankaj Kumar <pku...@runmyprocess.com>:

Hi,

If your configuration is correct, you should be able to access the variables as mapped on start activity. Please review your configuration. Attached is screen print for reference.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Tue, Oct 11, 2016 at 2:35 PM, J.M. <javiermm...@gmail.com> wrote:

Hi,

I'm trying to launch a process by email, and I've got it, however I need to map the subject, the attachment and the content to process variables and that's my problem.

I've added input variables to my process named:
- mail_content
- mail_cc
- mail_subject
- mail_attachment
And I have mapped them in my start event with the 'Map <field> to' option.
I see this mapping in the start event but when I send the email, the process is launched correctly but without the input variables. I can only see:

content_type    text
from            mym...@gmail.com
recipients

  0             process+117241425975434943.181803...@runmyprocess.com

I have checked:
- The mail account used to send the mail is a RMP user.
- The mail arrives, and in the Messages section in RMP, I can see the subject and the content
- The process is launched.
- Variables are created.
- The mapping is set.

So,
How can I get the mail variables into my process?


Thanks and regards.

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum+unsubscribe@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/ed097d0a-1628-4264-acd9-a3524c1699ca%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

--
Fujitsu - RunMyProcess
---

You received this message because you are subscribed to a topic in the Google Groups "Fujitsu RunMyProcess Developer Community" group.
To unsubscribe from this topic, visit https://groups.google.com/a/runmyprocess.com/d/topic/supportforum/85De45sF5G4/unsubscribe.
To unsubscribe from this group and all its topics, send an email to supportforum+unsubscribe@runmyprocess.com.

To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CADHrCaz5YUdUfaPaOqwfhx2tNpaZqst4HUr%2BnX9KktY8WiJaWw%40mail.gmail.com.

[Pankaj Kumar]

Hi Javier,

I tried some combination, though not able to reproduce this issue locally. Please try to reconfigure the start email activity (remove/change this activity and configure again.)

If this issue still persists, we can have a screen-sharing call to make progress on this issue.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CAMkQx%2BE1Pr3gjVJ4BqbeGwfZE4mtW96wLWKZae8kjPRC04guTg%40mail.gmail.com.

[J.M.]

Hi Pankaj,



If I set the start event like trigger=None, save the process, test it, re-set the start event like trigger=message, save the process and test it, the result is the same.

Besides, if I delete the start event, then RMP does not give me the option for adding a start event (only end, timer and condition are available).

Finally, I have built a new process with a new start event with trigger=mesagge, and now it's working.

I think at least, the addition of a start event should be available while designing a process...



Thanks and regards.

>   0             process+11724142597...@runmyprocess.com

>
>
>
> I have checked:
>
> - The mail account used to send the mail is a RMP user.
>
> - The mail arrives, and in the Messages section in RMP, I can see the subject and the content
>
> - The process is launched.
>
> - Variables are created.
>
> - The mapping is set.
>
>
>
> So,
>
> How can I get the mail variables into my process?
>
>
>
>
>
> Thanks and regards.
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.

>
> To post to this group, send email to suppor...@runmyprocess.com.
>
> Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
>
> To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/ed097d0a-1628-4264-acd9-a3524c1699ca%40runmyprocess.com.
>
> For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.
>
>
>
>
>
>
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to a topic in the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>
> To unsubscribe from this topic, visit https://groups.google.com/a/runmyprocess.com/d/topic/supportforum/85De45sF5G4/unsubscribe.
>

> To unsubscribe from this group and all its topics, send an email to supportforum...@runmyprocess.com.

>
> To post to this group, send email to suppor...@runmyprocess.com.
>
> Visit this group at https://groups.google.com/a/runmyprocess.com/group/supportforum/.
>
> To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/CADHrCaz5YUdUfaPaOqwfhx2tNpaZqst4HUr%2BnX9KktY8WiJaWw%40mail.gmail.com.
>
> For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.
>
>
>
>
>
>
>
> --
>
> Fujitsu - RunMyProcess
>
> ---
>
> You received this message because you are subscribed to the Google Groups "Fujitsu RunMyProcess Developer Community" group.
>

> To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.