Error ACCESS FORBIDEN (403) when user open ${P_task_url} variable

[as...@avanxo.com]

Hi,

I'm having a problem with a Manual Task notification. The scenario is following:

I have a Manual task Process that is assigned to specific email (this email belongs to Authorized Users list in the role/entity). In email description i put the global P_task_url variable. The email is sent succesfully so it's fine.

Here is the problem, when the user is going to try open de URL link(P_task_url), open a new window, but with the error "ACCESS FORBIDDEN (403)" You are not authorized to access this application (RunMyProcess)".

It should to show the web interface but it doesn't. I need your help please. I attach some images in order to explain a little my error.

Grettings and thanks in advance.

[Sabine El Rassy]

Hello,

The access forbidden is due to your web interface rights, which are defined within the 'Access Rights Tab' of the project containing your web interface.

So go to the 'Access Rights Tab' => Chose 'USER' in the drop down list on the right, then drag and drop all roles that are allowed to access your interface.

You can check this document for more right details.

Regards,

ᐧ

Sabine EL RASSY

Customer Solutions Engineer

[as...@avanxo.com]

Hi and thanks for your fast answer Sabine,

I did what you explained me about "Access Rights Tab", IN RunMyprocess platform i went to "Organization">"MyOrganization" and "Access Rights" tab, I added the role of the user("Gerente Aprobador") to allowed list in the right pane, i added the role to "User
access type", "Designer access type" and "Supervisor access type". But the error "ACCESS FORBIDEN (403)" is still happening.

How can i solve this problem??

Thanks!

[maybeg...@gmail.com]

Hi I got this issue sometimes, due to several accounts in the same web explorer.

Could you try to open this in other web explorer?
I mean it could be just due that the browser says to RMP, it's another account.

I hope it helps
att:
nes

[as...@avanxo.com]

Hi Nes,

Thanks for your answer, i tried changing web browser but the error is still happening :(

Regards!

[Sabine El Rassy]

ᐧ

Hello,

You're welcome. Add all of the roles in USER as OBSERVER too. This will give them the right to open all of the instances of your web interfaces.

Regards,

[as...@avanxo.com]

Hi Sabine,

I added ALL of the roles in USER and OBSERVER too but the error persists.

Is there another possible solution?

Regards!

[Sabine El Rassy]

Hello,

Can you provide me the id of your account, the link to your web interface and the login of the user that is getting the forbidden so I can check if you have the correct rights configured for him.
Thank you

--
Fujitsu - RunMyProcess
---
You received this message because you are subscribed to the Google Groups "RunMyProcess Support Forum" group.
To unsubscribe from this group and stop receiving emails from it, send an email to supportforum...@runmyprocess.com.
To post to this group, send email to suppor...@runmyprocess.com.
Visit this group at http://groups.google.com/a/runmyprocess.com/group/supportforum/.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/84e1df9c-04e7-47f2-b64c-09a2deacdf82%40runmyprocess.com.
For more options, visit https://groups.google.com/a/runmyprocess.com/d/optout.

[as...@avanxo.com]

Sabine,

OK, i sent you that information.

Regards!

[Pray Desai]

Hi,

Did you save your project after adding the role in Access Rights for User ? You need to click on Save icon as shown in the attached screenshot.

Also, make sure that the email address in variable ${email_aprobador} is a user in the role you added in Access Rights.

Regards,

Pray Desai,

Fujitsu RunMyProcess.