I cannot re-subcribe to runmyprocess HELP

[tam...@dakota-consulting.com]

Hello,

My credit card expired and runmyprocess could process the yearly auto-renewal. So tried to log into runmyprocess account to update my credit card and manually renew my runmyprocess subscription but I could not log on because my subscription has expired. I get the ERROR (402)
Payment required for user.

Looks like I am stuck in a loop here, could anyone help? Is there a runmyprocess technical support email?

Tam

[Bilal Ajaj]

Hello,

I transfered your request to the commercials team. I will keep you updated as soon as your porblem is solved.

Best regards,

Bilal

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[Marie Desbois]

Hi Tam, 

You need to update your paypal account with your new credit card in order to update you account.

If you prefer I can renew your licences manually.

Please let me know.

Regards, 

Marie DESBOIS

Finance & Administration Manager

+ 33 (01) 80 49 16 40

Website: Fujitsu RunMyProcess

     

---------- Forwarded message ----------
From: Maximilien Moriceau <mmor...@runmyprocess.com>
Date: 2014-07-23 10:10 GMT+02:00
Subject: Re: [supportforum:4103] I cannot re-subcribe to runmyprocess HELP
To: Bilal Ajaj <ba...@runmyprocess.com>, Marie Desbois <mdes...@runmyprocess.com>
Cc: Yacer Fatni <yfa...@runmyprocess.com>

Hello,

Oui je pense qu'on peut trouver une solution. Je fais passer à Marie pour cet aspect de facturation :)

On Tue, Jul 22, 2014 at 10:49 PM, Bilal Ajaj <ba...@runmyprocess.com> wrote:

Je sais pas si c'est à vous de regler ce problème.

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Maximilien Moriceau

Account Manager

+ 33 (06) 34 36 56 89

Website: Fujitsu RunMyProcess

Fujitsu RunMyProcess, a Frost and Sullivan award winning company. RunMyProcess, prix 2014 de la valeur ajoutée apportée à ses clients.