Secure Enterprise Connector error: Timing Out

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ri...@kashable.com

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Dec 10, 2013, 1:14:36 PM12/10/13
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My SEC connector is timing out every time it tries to establish a connection to RMP. This process & SEC has been running on my system for more than a year with no changes. Any ideas what the issue could be? I have tried to restart several times with no success.

Best,

Rishi

Dimitri MELCHIOR Pro

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Dec 10, 2013, 1:20:55 PM12/10/13
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Hi Rishi,

Are you Linux or Windows?

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ri...@kashable.com

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Dec 10, 2013, 1:22:26 PM12/10/13
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I am on Windows.

On Tuesday, December 10, 2013 1:20:55 PM UTC-5, Dimitri Melchior wrote:
> Hi Rishi,
>
>
> Are you Linux or Windows?
>
>
>
>
> --
>
> Dimitri MELCHIOR
>
>
>
>
> PreSales Consultant
> Contact: dmel...@runmyprocess.com
>
> Tel: +33(0)1 75 77 51 78
> Mobile : +33(0)6 52 70 89 82
>
> Website: Fujitsu RunMyProcess
>
>
>      
>
>
>
>
>
>
>

ri...@kashable.com

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Dec 10, 2013, 1:25:37 PM12/10/13
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Screenshot of runagent.bat with error/log messages attached


On Tuesday, December 10, 2013 1:20:55 PM UTC-5, Dimitri Melchior wrote:
> Hi Rishi,
>
>
> Are you Linux or Windows?
>
>
>
>
> --
>
> Dimitri MELCHIOR
>
>
>
>
> PreSales Consultant
> Contact: dmel...@runmyprocess.com
>
> Tel: +33(0)1 75 77 51 78
> Mobile : +33(0)6 52 70 89 82
>
> Website: Fujitsu RunMyProcess
>
>
>      
>
>
>
>
>
>
>
runagent.png

Dimitri MELCHIOR Pro

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Dec 10, 2013, 1:25:50 PM12/10/13
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We did not change change anything. Nevertheless, we upgraded the SEC to ake it more efficient on Windows.

Uninstall your existing SEC and follow instruction in this pdf.

It will be posted on our user guide soon.

Best regards.


--

Dimitri MELCHIOR

PreSales Consultant

     
Fujitsu RunMyProcess user? Please add a review on GoogleApps Marketplace

Afin de contribuer au respect de l'environnement, merci de n'imprimer ce message qu'en cas de nécessité.
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To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/5883bbcf-545f-4083-9e19-d1043311e4f1%40runmyprocess.com.
RunMyProcess User Guide » Easy Install of the Secure Enterprise Connector for Windows.pdf

Dimitri MELCHIOR Pro

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Dec 10, 2013, 1:31:00 PM12/10/13
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You firewall could have closed the session. Anyway, install the new one.

Best regards.

--

Dimitri MELCHIOR

PreSales Consultant

     
Fujitsu RunMyProcess user? Please add a review on GoogleApps Marketplace

Afin de contribuer au respect de l'environnement, merci de n'imprimer ce message qu'en cas de nécessité.
Be environmentally friendly: do not print this email unless it is entirely necessary.
To view this discussion on the web visit https://groups.google.com/a/runmyprocess.com/d/msgid/supportforum/3cc1e5ad-51bf-467c-87ac-b9cd7387f3af%40runmyprocess.com.

ri...@kashable.com

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Dec 10, 2013, 2:17:30 PM12/10/13
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Dimitri,

I have installed the new SEC as per your instructions but am getting the same error. See attached.

Rishi

On Tuesday, December 10, 2013 1:31:00 PM UTC-5, Dimitri Melchior wrote:
> You firewall could have closed the session. Anyway, install the new one.
>
>
> Best regards.
>
>
>
>
>
> --
> Dimitri MELCHIOR
>
>
>
>
> PreSales Consultant
> Contact: dmel...@runmyprocess.com
>
> Tel: +33(0)1 75 77 51 78
> Mobile : +33(0)6 52 70 89 82
>
> Website: Fujitsu RunMyProcess
>
>
>      
>
>
>
>
>
>
>
sec.png

ri...@kashable.com

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Dec 10, 2013, 2:28:39 PM12/10/13
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I have just checked the firewall and there are no blocks on outbound connections. The SEC was working as late as yesterday afternoon but is timing out today.

On Tuesday, December 10, 2013 1:31:00 PM UTC-5, Dimitri Melchior wrote:
> You firewall could have closed the session. Anyway, install the new one.
>
>
> Best regards.
>
>
>
>
>
> --
> Dimitri MELCHIOR
>
>
>
>
> PreSales Consultant
> Contact: dmel...@runmyprocess.com
>
> Tel: +33(0)1 75 77 51 78
> Mobile : +33(0)6 52 70 89 82
>
> Website: Fujitsu RunMyProcess
>
>
>      
>
>
>
>
>
>
>

Nicolas Triballier

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Dec 10, 2013, 3:27:21 PM12/10/13
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After discussion with Rishi: our server blocked temporarly new SEC connection attempts (already running SEC weren't impacted). Issue is solved now.

ttyl

Nicolas


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