Error in SOAP connector

[angie....@opensky.com.co]

Hi all,

I'm having this error when trying to test a SOAP connector:

Result: "Problem writing SAAJ model to stream"
Desc: "The request could not be understood by the server due to malformed syntax".

I tested previously in SOAP UI and it worked fine.

I attach the connector details and the SOAP UI test.

Thanks for your help.

[Murali]

Hi Angie,

This problem generally occurs when SOAP Envelope is not well structured, as SOAP envelope follows more security.

 

For the code shared, it seems to be  "<soapenv:Header>....... </soapenv:Header>" block is missing.

Attached is a template for your reference.

 

Also, there could be some other reasons for connection unsuccessful like-

 

1. Content-type should be proper (as expected by the system). Please check this via SOAP UI to use proper type.

2. Advance header values should pass correctly. Hence validate with the documentation provided by third party.

3. As per the basic Authentication method, it should be passed correctly. (use provider authentication to pass the credentials if required) .

 

Let us know if this information helps to resolve the error.

Regards,

Murali

Fujitsu RnMyProcess Support

[angie....@opensky.com.co]

Hi Murali,

Thanks for your answer. In my case it's no necessary the header block, the security it been sent through the authentication.

The content-type is properly configured. I attach some other screenshots about the SOAP UI test and another test that I made in POSTMAN.

It's not necessary other advance headers.

The authentication it's ok with the provider (as you can see in a previous screenshot that I sent).

I appreciate if you have some other information that can help me.

Regards.

[Murali]

Hi Angie,

Please try to update the Content type as "application/*" as it follows the XML standards instead of "text/html" and see if that fix your error.

Regards,
Murali
Fujitsu RunMyProcess Support

[angie....@opensky.com.co]

Hi Murali,

I changed the Content type but I get the same error.

I would like to know how can we review this topic together (in a call, via chat).

Regards.

[Pankaj Kumar]

Hi Angie,

Kindly let us know your availability to discuss the issue in a Hangout call, also please share your hangout id to connect to the call.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

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[Angie Lorena Peraza Cárdenas]

Hi Pankaj,

I'm available from 8am to 5 pm,  Colombian hour.

You can contact me in angie....@opensky.com.co

Regards.

[Pankaj Kumar]

Hi Angie,

Can we have a call at 11:30 AM Colombia Time (10:00 PM IST) today 05/10/2016. Kindly confirm.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

[Angie Lorena Peraza Cárdenas]

Hi Pankaj, 

Confirmed, thanks.

[Murali]

Good Morning Madam,

Please, in the custom header value, could you try to pass a parameter instead?

${my_url?url}

Then in the connector input, define your variable "my_url".

Also, if it does not work, I will participate in the next call with Pankaj in order to help you to fix this issue.

Regards,

Richard, Murali

[angie....@opensky.com.co]

Hi guys,

I made the change you suggested but the issue persists. I've made tests with all the options that you are suggested previously.

I'll be waiting for the next call.

Thank you so much for your help.

[Murali]

Hi Angie,

As per the error received on Test console, it seems that server is not allowing to receive the message.

Please crosscheck that the certificate installed on the server is a valid one and try to debug from the logs on server possibly, additional guidelines can be referred in here.
 
While testing the content from SOAP-UI/POSTMAN tools, configure them to validate certificate as well along with general test.

[angie....@opensky.com.co]

Hi Murali,

What do you mean with "crosscheck that the certificate installed on the server is a valid one"?

I can't access to logs server, I contacted the web service provider but I haven't recived an answer yet.

Maybe you are confused with the certificates. The web service is from a electronic signature provider, so "GetCertificateReferences" is the method that I'm calling through SOAP. I need to get the certificates ids from a user to use one of them to send a signature request.

I attach the other request that I'm doing with the same provider to send a signature request (I get the same error).

Regards.

[Murali]

Hi Angie,

We have created a case # 2787 on support portal to update on the resolution.

[Richard Manga]

Good Morning Angie,

Please can we have a call this afternoon about this issue?

I would like to check something with you.

Best Regards,

Richard

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