Problem "Invalid File Format" in Process

[braul.r...@gmail.com]

Dear i been working on the platform over processor editor, when i was triying to save my work i received a message whit this text "Invalid File Format".
The same thing happens when i tried to open it again.
After this i tried to recover the process from "Use A Specific Revision" it appears empty, even when i was working for 3 days over this process

[braul.r...@gmail.com]

uploading image again...

[Murali]

Hi Braul,

Please let us know the configuration or functional requirement that you have designed in the Process.

Have you designed the process from IDE or Easy Builder?
Have you deleted the Process revision which you are trying to open?

Please provide complete info. to suggest further.

Regards,
Murali

[Raul Rodríguez Catalán]

Dear Murali

i have designed the process from IDE,

i have not deleted the process

it is last version uploading in LIVE

this happens when I open the process

I welcome your comments

thanks

Raul.

--

Byron Raúl Rodríguez Catalán

Técnico en programación y análisis de sistemas

Tel. 81767791

braul.r...@gmail.com

[Raul Rodríguez Catalán]

Dear Murali

waiting fr your comments, have some news?

Byron Raúl Rodríguez Catalán

Consultor TI

Tel. 81767791

braul.r...@gmail.com

[Murali]

Hi Raul,

Please refer to the process feed XML(from orange subscribe icon) and try to compare with a usual process feed(good one).
URL would look like : https://live.runmyprocess.com/config/<customer_id>/process/<process_id>

Also try to validate the request-response(locate for details in red) in Network tab browser console when you open the process from IDE.

Regards,
Murali

[Francisco Poblete]

Hi Raúl,

Is this ok?. Regards.

Francisco Poblete

Ingeniero de Planificación

Subgerencia de Planificación Comercial

Copec S.A

Fonos: (56-2) 2690 7226- 2690 7000

[Raul Rodríguez Catalán]

Hi Murali

i can´t obtain Process ID because it's unaccessible through IDE... i can only access it through a Live version, but i can´t restore from this version.

[Francisco Poblete]

Hi Mureli,

I am Francisco, work in Copec and I am your client (RMP). We need to have a prompt solution to what Raúl poses. Could you help us with this, or give us a name (mail) to contact him?.

Thanks, regards.

Francisco Poblete

Ingeniero de Planificación

Subgerencia de Planificación Comercial

Copec S.A

Fonos: (56-2) 2690 7226- 2690 7000

[Nicolas Triballier]

Answered in private discussion. Process configuration was corrupted, supposedly because of not properly configured/saved error handler. Process design was reverted to previous stable revision

Nicolas

On Tuesday, September 1, 2015 at 5:18:51 AM UTC-7, Francisco Poblete wrote:

Hi Mureli,

I am Francisco, work in Copec and I am your client (RMP). We need to have a prompt solution to what Raúl poses. Could you help us with this, or give us a name (mail) to contact him?.

Thanks, regards.

Francisco Poblete

Ingeniero de Planificación

Subgerencia de Planificación Comercial

Copec S.A

Fonos: (56-2) 2690 7226- 2690 7000

2015-08-31 10:58 GMT-03:00 Raul Rodríguez Catalán <braul.r...@gmail.com>:

Hi Murali

i can´t obtain Process ID because it's unaccessible through IDE... i can only access it through a Live version, but i can´t restore from this version.

2015-08-31 10:49 GMT-03:00 Francisco Poblete <fpob...@copec.cl>:

Hi Raúl,

Is this ok?. Regards.

Francisco Poblete

Ingeniero de Planificación

Subgerencia de Planificación Comercial

Copec S.A

Fonos: (56-2) 2690 7226- 2690 7000

2015-08-28 19:32 GMT-03:00 Murali <mkummaragunta@runmyprocess.com>:

Hi Raul,

Please refer to the process feed XML(from orange subscribe icon) and try to compare with a usual process feed(good one).
URL would look like : https://live.runmyprocess.com/config/<customer_id>/process/<process_id>

Also try to validate the request-response(locate for details in red) in Network tab browser console when you open the process from IDE.

Regards,
Murali