Delay in updating LIVE version when timer triggered process

[yves.d...@gmail.com]

Hello,

I've updated and passed an new version in Production with a parent process launched by timer. More than 8 hours later, the process was automatically trigerred by timer but with the previous LIVE version, not with the latest one

Regards
Yves

[Sweta Suman]

Hi,

Please refer tutorial  here for detail information .

Yves

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Thanks,

Sweta 

Fujitsu RunMyProcess

[yves.d...@gmail.com]

Hello Sweta,

The doc. is well done but it doesn't relate to my bug.
Try the following : create a project with 2 simples processes which just sends an email 'Hello P_version = ${P_version} + a few text'.
1st process is launched by a manual interface and 2nd process is trigered by timer
You change slightly email body and create a new version V2.
Then in LIVE mode, you launch the 1st process via the webinterface : the V2 version is used but the process trigered by meail will keep on using V1 version and will not reflect the new email body content.

Hope it clarifies the bug.
Let me know the solution please

> Regards
> Yves

[Sweta Suman]

Hi Yves,

I am not able to reproduce issue you are facing .

All new process instances are running with new version and not with old version for both timer and manual process.

Could you please check once again and revert back.

> Regards
> Yves

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[yves.d...@gmail.com]

Hello Sweta

Find 3 screenshots :
- version history
- email manually generated via WI with email body = 'Hello P_version = ${P_version},,'
- email generated via a timer with settings : start date ='now', unlimited repetion and 'delay between reps'= 1 hour. By the way, note that it takes between 30mn and 1 hr to have the process initiated / 1st email sent : the 'now' is not immediate.

You can see that manual email use the latest version whereas timer trigered email use the previous version

Regards
Yves

[Sweta Suman]

Hi Yves,

Above scenario is working perfectly at my end.

kindly let us know your availability for a screen sharing session .

 Regards
Yves

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[Pankaj Kumar]

Hi Yves,

Please let us know your availability to discuss the issue. Our time zone is IST (UTC +5:30).

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Fri, Jan 29, 2016 at 8:17 PM, Yves de Veyrac <yves.d...@gmail.com> wrote:

Hello Pankaj,

Can you propose me another timeslot for a screen sharing.

By the way, what is your timezone ?

Regards

Yves

2016-01-26 17:15 GMT+01:00 Yves de Veyrac <yves.d...@gmail.com>:

Sorry not I'm in a meeting. Tomorrow same time ?

Yves

2016-01-26 12:10 GMT+01:00 Pankaj Kumar <pku...@runmyprocess.com>:

Hi Yves,

Is it possible to have a screen sharing session today 5.30PM of Paris time.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Tue, Jan 26, 2016 at 9:12 AM, Sweta Suman <ssu...@runmyprocess.com> wrote:

FYI

---------- Forwarded message ----------
From: "Yves de Veyrac" <yves.d...@gmail.com>
Date: Jan 26, 2016 2:34 AM
Subject: Fwd: [supportforum:9306] Re: Delay in updating LIVE version when timer triggered process
To: "Sweta Suman" <ssu...@runmyprocess.com>
Cc:

Hello Sweta,

What is your time zone ?

4:00 pm or after (Paris time) is fine for me on Wednesday, Jan, 27th

regards

Yves

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[Murali]

Hi Yves,

Please let us know, if the issue still persist to reply your availability to screen-share/progress on the issue.

Regards,
Murali

[Murali]

Hi Yves,

We will verify on this and keep you posted.
Request you to please keep  'suppor...@runmyprocess.com' in TO/CC list in future communications.

Regards,
Murali

---------- Forwarded message ----------
From: Yves de Veyrac <yves.d...@gmail.com>
Date: Mon, Feb 8, 2016 at 1:37 AM
Subject: Re: [supportforum:9306] Re: Delay in updating LIVE version when timer triggered process

To: Murali <mkummaragunta@runmyprocess.com>

Bonsoir Murali,

Yes the issue persists. 

I would say that :

- if (current time when the LIVE version is created + delay between reps) < start date : it works well. Eg I configure the start date as now + 3 days with a delay between reps = 1 day.

- - if (current time when the LIVE version is created + delay between reps) > start date : it doesn't workl. Eg I configure the start date as now + 1 hour  with a delay between reps = 1 day.

I will be in the US next week and not available for screen sharing. I will propose you a date once I'm back

Regards

Yves

[Pankaj Kumar]

Hi Yves,

Is it possible to have a screen sharing session today or tomorrow to verify the issue and make progress on it. Kindly let us know your availability on this.

Thank you,

Pankaj Kumar

Fujitsu RunMyProcess Support

On Mon, Feb 8, 2016 at 7:28 AM, Murali <mkumma...@runmyprocess.com> wrote:

Hi Yves,

We will verify on this and keep you posted.

Request you to please keep 'suppor...@runmyprocess.com' in future communications.

Regards,
Murali

---------- Forwarded message ----------
From: Yves de Veyrac <yves.d...@gmail.com>
Date: Mon, Feb 8, 2016 at 1:37 AM
Subject: Re: [supportforum:9306] Re: Delay in updating LIVE version when timer triggered process
To: Murali <mkumma...@runmyprocess.com>

Bonsoir Murali,

Yes the issue persists. 

I would say that :

- if (current time when the LIVE version is created + delay between reps) < start date : it works well. Eg I configure the start date as now + 3 days with a delay between reps = 1 day.

- - if (current time when the LIVE version is created + delay between reps) > start date : it doesn't workl. Eg I configure the start date as now + 1 hour  with a delay between reps = 1 day.

I will be in the US next week and not available for screen sharing. I will propose you a date once I'm back

Regards

Yves

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