RESOLVED: Network Outage During Generator Replacement
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remc...@remc1.org
Jan 25, 2023, 4:23:02 PM1/25/23
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RT Ticket Number: 279813
REMC1 Network service issue
Date/Time started: 1/25/23 3:50PM EST
Date/time of resolution: 1/25/23 4:02PM EST
Description: Please be advised that a network outage occurred in the REMC1 MISEN rack, during a scheduled power outage.
Member Impact: DIISD, DSISD, MARESA, MCISD
Services Impact: Network and Voice
Comment: During a scheduled generator swap, a UPS servicing the MISEN rack at REMC1 failed. A second UPS took over, however it could not sustain the added load during the entire power outage. At this time, all equipment in the rack is powered back up and all clients serviced by this equipment are back online. The failed UPS will also be replaced.
Thank you,
sup...@remc1.net
REMC1 Network service issue
Date/Time started: 1/25/23 3:50PM EST
Date/time of resolution: 1/25/23 4:02PM EST
Description: Please be advised that a network outage occurred in the REMC1 MISEN rack, during a scheduled power outage.
Member Impact: DIISD, DSISD, MARESA, MCISD
Services Impact: Network and Voice
Comment: During a scheduled generator swap, a UPS servicing the MISEN rack at REMC1 failed. A second UPS took over, however it could not sustain the added load during the entire power outage. At this time, all equipment in the rack is powered back up and all clients serviced by this equipment are back online. The failed UPS will also be replaced.
Thank you,
sup...@remc1.net
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