RESOLVED: Charter / Spectrum Service Issues

[remc...@remc1.org]

Update RESOLVED: Charter / Spectrum resolved this UP regional issue between 1-2pm EST yesterday.

REMC1 monitoring yesterday and into this morning shows everyone operating normally.

RT Ticket Number: 298558
REMC1 Internet service issue
Date/Time started: 2022-12-13 12am EST
Date/time of resolution: 2022-12-13 2pm EST

Description: Charter / Spectrum Internet Service Issues in Baraga, Houghton, Keweenaw counties

Member Impact: Dial Help Portage Plaza, CLK UP Virtual Academy, Adams Township, Village of South Range, Houghton County Road Commission, Baraga County Road Commission, Torch Lake Township

Services Impact: Internet, access to services over VPN

Comment: Charter / Spectrum Internet Service Issues in Baraga, Houghton, Keweenaw counties

Spectrum reports they're working on the issue, but no ETA to resolution.
Thank you,
sup...@remc1.net