Fwd: Clinic Call Center Specialist

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Jan 2, 2018, 12:42:50 PM1/2/18

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From: Employment at Outside In <ap...@outsidein.org>
Date: Fri, Dec 29, 2017 at 9:13 AM
Subject: Clinic Call Center Specialist
To:

Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our busy medical clinic. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a requirement of this position.

This position is 40 hours a week with full medical and dental benefits and 27 paid days off in the first year. Pay is $14.15/hr. This position will be open until filled.

Responsibilities

· Maintain an environment conducive to patient comfort and confidentiality.

· Oversee patient communication and reception.

· Assist new patients with registration process.

· Provide referrals for clients to community agencies.

· Assist providers and clinic support staff with patient follow-up.

· Assist with scheduling, scanning, data entry and troubleshooting of patient paperwork using EMR.

Qualifications

· Must be fluent in Spanish and English.

· Ability to handle crisis situations & multiple tasks in high patient volume environment.

· Excellent communication skills.

· Strong reception and administrative skills with high accuracy and attention to detail.

· Ability to quickly adapt to new technology and software, including Electronic Health Record systems.

At Outside In, we’re guided by a belief in each individual’s potential for change and growth. Since 1968, we have been successfully empowering homeless youth and other marginalized communities to become healthy and self-sufficient. With a stable leadership team and a collaborative approach to community partnerships, we value hope, integrity and compassion. We believe our people are our greatest asset and we value their competence. Oregon Business Magazine ranked us as “One of the 100 Best Nonprofits to work for in Oregon” seven times. At Outside In, your time and talent truly make a difference.

We are an equal opportunity employer dedicated to workforce diversity. Multicultural and intersecting diversities are highly valued.