v2.5.3 - restpp Down

Nicholas Kapinos

unread,

Mar 16, 2020, 9:19:32 AM3/16/20

to gsql-users

Hi,

I installed version v2.5.3 from v2.5.0 and I can't get restpp back up. Tried everything I can think of. Anyone have any thoughts?

=== restpp ===

[m1 ][RESTPP][MSG ]

[m1 ][RESTPP][INIT] False

[m1 ][RESTPP][PROC] False

[SUMMARY][RESTPP] process is down

[SUMMARY][RESTPP] restpp has NOT been initialized

Thank You,

Nick Kapinos

Xinyu Chang

unread,

Mar 16, 2020, 11:57:50 AM3/16/20

to Nicholas Kapinos, gsql-users

Hi Nicholas，

Could you check a few things:

1. ps aux | grep restpp, see if another restpp process is running.

2. gadmin log restpp, then check the last few lines of restpp_1_1.out

Thanks.

Xinyu Chang

Director of Customer Solutions

TigerGraph, Inc.

xi...@tigergraph.com

--
Welcome to GSQL-user group.
- our mission is bringing the power of graph databases to everyone www.opengsql.org
- technical resource can be found here https://docs.tigergraph.com/
---
You received this message because you are subscribed to the Google Groups "gsql-users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gsql-users+...@opengsql.org.
To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/904dbaac-c8bf-4754-bfb9-f34a01abfc23%40opengsql.org.

Nicholas Kapinos

unread,

Mar 16, 2020, 12:35:05 PM3/16/20

to gsql-users, nicholas...@gmail.com

$ ps aux | grep restpp

tigergr+ 2508 0.0 0.0 112708 984 pts/0 S+ 11:24 0:00 grep --color=auto restpp

Would it have anything to do with this error?

E0313 15:29:42.540160 28465 gconfig_general.cpp:321] Graph PROVIDER_CALLER_ID_DEV failed to get end points. List endpoints files failed. rc:kNotFound

On Monday, March 16, 2020 at 11:57:50 AM UTC-4, Xinyu Chang wrote:

Hi Nicholas，

Could you check a few things:

1. ps aux | grep restpp, see if another restpp process is running.

2. gadmin log restpp, then check the last few lines of restpp_1_1.out

Thanks.

Xinyu Chang
Director of Customer Solutions
TigerGraph, Inc.
xi...@tigergraph.com

On Mon, Mar 16, 2020 at 6:19 AM Nicholas Kapinos <nichola...@gmail.com> wrote:

Hi,

I installed version v2.5.3 from v2.5.0 and I can't get restpp back up. Tried everything I can think of. Anyone have any thoughts?

=== restpp ===
[m1 ][RESTPP][MSG ]
[m1 ][RESTPP][INIT] False
[m1 ][RESTPP][PROC] False
[SUMMARY][RESTPP] process is down
[SUMMARY][RESTPP] restpp has NOT been initialized

Thank You,
Nick Kapinos

--
Welcome to GSQL-user group.
- our mission is bringing the power of graph databases to everyone www.opengsql.org
- technical resource can be found here https://docs.tigergraph.com/
---
You received this message because you are subscribed to the Google Groups "gsql-users" group.

To unsubscribe from this group and stop receiving emails from it, send an email to gsql-...@opengsql.org.

Xinyu Chang

unread,

Mar 16, 2020, 1:29:19 PM3/16/20

to Nicholas Kapinos, gsql-users

Do you have a stack trace after that?

Thanks.

Xinyu Chang

Director of Customer Solutions

TigerGraph, Inc.

xi...@tigergraph.com

To unsubscribe from this group and stop receiving emails from it, send an email to gsql-users+...@opengsql.org.
To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/6a88fb6d-dd27-42a8-9c76-1d142f885bcd%40opengsql.org.

Nicholas Kapinos

unread,

Mar 16, 2020, 2:19:55 PM3/16/20

to gsql-users, nicholas...@gmail.com

This is all we have after that.

15:29:42.334581 restppconfig.cpp:125] Engine_RefreshConfig|Start RefreshServerConfig

15:29:42.681248 restppconfig.cpp:132] Engine_RefreshConfig|Start RefreshSchema

15:29:42.835935 restppconfig.cpp:341] Engine_RefreshGraphSchemaCatalog|| rc.Ok() = 1

15:29:42.835955 restppconfig.cpp:138] Engine_RefreshConfig|Start RefreshEndpoints

15:29:42.837036 restppconfig.cpp:144] Engine_RefreshConfig|Start RefreshLoadingJobs

15:29:42.837043 restppconfig.cpp:352] Engine_RefreshLoadingJobs|received start

15:29:42.837049 restppconfig.cpp:359] Engine_RefreshLoadingJobs|received end

15:29:42.842247 restppconfig.cpp:397] Engine_LJM|Registered 13 loading jobs with total parsing JSON time: 0 (ms) and total register job time : 0 (ms)

15:29:42.842254 restppconfig.cpp:150] Engine_RefreshConfig|Start RefreshWorkerId

15:29:42.844409 restppconfig.cpp:156] Engine_RefreshConfig|Finish Catalog Refresh

15:29:42.844434 restppconfig.cpp:173] Engine_RefreshConfig|

Refresh graphCatalogYamlNode and schema_node success

StartService failed|Factory|Init|fcgi socket does not exist: /home/tigergraph/.gsql_fcgi/RESTPP.socket.1

15:29:42.869351 factory.cpp:301] Engine_Factory::GracefullyClose|Start GracefullyClose()

15:29:42.878970 factory.cpp:555] Engine_factory|Factory destructing ...

15:29:42.878987 factory.cpp:301] Engine_Factory::GracefullyClose|Start GracefullyClose()

I0313 15:29:42.879132 28465 gdict.cpp:348] Dictionary un-initialize start

I0313 15:29:43.324657 28480 single_thread_worker.cpp:92] SingleThreadWorker stop: HeartbeatClient

W0313 15:29:43.324741 28474 heartbeat_client.cpp:51] Session read OnError with 127.0.0.1:17797. Try to stop client session 0x1041108.

I0313 15:29:43.324806 28474 heartbeat_client.cpp:265] Canceling client session. Session 0x1041108 leaving from CLIENT_SESSION_SETUP to CLIENT_SESSION_EXPIRED. Statistics:{ SessionSetupCount: 1, SessionRecoverCount: 0, SessionWriteIssueCount: 1, SessionWriteFinsihCount: 1, SessionReadIssueCount: 2, SessionReadFinsihCount: 2 }

W0313 15:29:43.324743 28465 zookeeper_context.cpp:1042] Disconnect from ZooKeeper now

2020-03-13 15:29:43,325:28465(0x7f98c0607a40):ZOO_INFO@zookeeper_close@2511: Closing zookeeper sessionId=0x170cad2f6ac0ba9 to [127.0.0.1:19999]

I0313 15:29:43.325299 28465 zookeeper_watcher.cpp:326] Zk Session Disconnected, notifying watchers

I0313 15:29:43.325315 28465 zookeeper_watcher.cpp:332] --> Number of watchers notified: 0

I0313 15:29:43.325320 28465 zookeeper_watcher.cpp:333] --> Callback time used(us): 8

W0313 15:29:43.325325 28465 zookeeper_context.cpp:187] ZookeeperContext destructed, this: 0x7f98be4683c0

I0313 15:29:43.425071 28474 completion_queue_manager.cpp:108] Client CompletionQueue (0x7f98be42b8a0) quit.

I0313 15:29:43.425271 28465 completion_queue_manager.cpp:74] CQManager(0x7f98be470da0) stopped.

I0313 15:29:43.425320 28465 completion_queue_manager.cpp:27] Client CQManager(0x7f98be470da0) destructing

I0313 15:29:43.430352 28465 multi_producer_multi_consumer_list.h:59] default notify: 0 not notify: 0

15:29:42.879206 server.cpp:145] Engine_server|Final cleanup ...MessageQueue|ZMQ|Context_Destory

On Monday, March 16, 2020 at 1:29:19 PM UTC-4, Xinyu Chang wrote:

Do you have a stack trace after that?

Thanks.

Xinyu Chang
Director of Customer Solutions
TigerGraph, Inc.
xi...@tigergraph.com

To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/6a88fb6d-dd27-42a8-9c76-1d142f885bcd%40opengsql.org.

Xinyu Chang

unread,

Mar 16, 2020, 2:33:58 PM3/16/20

to Nicholas Kapinos, gsql-users

Have you got any error during your installation?

do you have this folder and this file?
/home/tigergraph/.gsql_fcgi/RESTPP.socket.1

Thanks.

Xinyu Chang

Director of Customer Solutions

TigerGraph, Inc.

xi...@tigergraph.com

To unsubscribe from this group and stop receiving emails from it, send an email to gsql-users+...@opengsql.org.
To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/d5a7bad5-368c-45b8-81fd-b8a8e4eedfd7%40opengsql.org.

Nicholas Kapinos

unread,

Mar 16, 2020, 2:51:26 PM3/16/20

to gsql-users, nicholas...@gmail.com

I don't believe so. the install seemed to run fine. I do not have the folder.

On Monday, March 16, 2020 at 2:33:58 PM UTC-4, Xinyu Chang wrote:

Have you got any error during your installation?

do you have this folder and this file?
/home/tigergraph/.gsql_fcgi/RESTPP.socket.1

Thanks.

Xinyu Chang
Director of Customer Solutions
TigerGraph, Inc.
xi...@tigergraph.com

To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/d5a7bad5-368c-45b8-81fd-b8a8e4eedfd7%40opengsql.org.

Xinyu Chang

unread,

Mar 16, 2020, 4:00:43 PM3/16/20

to Nicholas Kapinos, gsql-users

Could you try to create that folder and try commands:

touch /home/tigergraph/.gsql_fcgi/RESTPP.socket.1
chmod 644 /home/tigergraph/.gsql_fcgi/RESTPP.socket.1

Thanks.

Xinyu Chang

Director of Customer Solutions

TigerGraph, Inc.

xi...@tigergraph.com

To unsubscribe from this group and stop receiving emails from it, send an email to gsql-users+...@opengsql.org.
To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/b51615cc-c819-4b4b-a2d7-0d774c4183a4%40opengsql.org.

Nicholas Kapinos

unread,

Mar 19, 2020, 7:51:51 AM3/19/20

to gsql-users, nicholas...@gmail.com

Thank you. i tried running that, got an error message that our disk was full. I cleaned up a bunch of things and restarted. No more issues.

On Monday, March 16, 2020 at 4:00:43 PM UTC-4, Xinyu Chang wrote:

Could you try to create that folder and try commands:
touch /home/tigergraph/.gsql_fcgi/RESTPP.socket.1
chmod 644 /home/tigergraph/.gsql_fcgi/RESTPP.socket.1
Thanks.

Xinyu Chang
Director of Customer Solutions
TigerGraph, Inc.
xi...@tigergraph.com

To view this discussion on the web visit https://groups.google.com/a/opengsql.org/d/msgid/gsql-users/b51615cc-c819-4b4b-a2d7-0d774c4183a4%40opengsql.org.

Reply all

Reply to author

Forward