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[simon....@engie.com]

Hi,

 

I require your support as I can’t download data of September, while it works for data of August for example (and I use the same request for years without any problem).

 

Please find below a typical request I send, and the received answer:

 

 

Could you please tell me how to proceed ?

 

Best regards

 

 

Simon COURRET

Technical Expertise Center (COMX), BU Renewables France

Project Management Office, Projects Operational Department

 

Mob. +33 (0)6 99 66 20 58

simon....@engie.com

 

 

 

ENGIE Mail Disclaimer: http://www.engie.com/disclaimer/

[James Gallagher]

Fan,

Hope all is well.

Can you help with this issue or point me toward someone who can help me?

Thanks,

James

PS. I'll be in touch regarding the ACCESS infusion work when things have settled down a bit on this end. We had to double back and change some of the software, adding a delay to our deployments.

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James Gallagher

jgal...@opendap.org

[Fang, Fan (GSFC-610.2)[ADNET SYSTEMS INC]]

Hi James,

You can ask the user to submit an inquiry to our helpdesk

gsfc-he...@lists.nasa.gov

There are two issues as far as I can see - perhaps you can tell the user before a second try. The first complaint in the process was about user credential. If the user does not yet have an Earthdata account yet, he/she can get one at

https://urs.earthdata.nasa.gov/

This help page is also generally helpful

https://disc.gsfc.nasa.gov/data-access

The second is about the granule name. I believe this dataset underwent some reprocessing lately and  some granule names might have been changed. The granule the user is interested in could be this one instead

https://goldsmr4.gesdisc.eosdis.nasa.gov/opendap/MERRA2/M2T1NXSLV.5.12.4/2020/09/MERRA2_401.tavg1_2d_slv_Nx.20200920.nc4.html

Hope this helps.

-Fan

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From: James Gallagher <jgall...@opendap.org>
Sent: Thursday, November 19, 2020 11:34 AM
To: Fang, Fan (GSFC-610.2)[ADNET SYSTEMS INC] <fan.f...@nasa.gov>; User Support <sup...@opendap.org>
Subject: [EXTERNAL] Fwd: [support] ERROR 404: Not Found