Hey Serena, welcome to the list!
Could it be that those two braille add-ons are conflicting with each other?
How long ago did you install any of these? Could you restart NVDA in “Restart with add-ons disabled and debug logging enabled” (for your convenience, I have bolded the part within quotations) mode to see if the problem is caused by any of the add-ons?
HTH,
Snehashish.
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