I have recently realized that my email management workflow is not ideal. For different accounts, I end up using: Gmail Standard View on Brave, Outlook new app, and Outlook classic app. I experience accessibility annoyances with all of these:
• Gmail Standard View: I just spent 20 minutes struggling to compose an email. I typed the first letter of an email address in the To field, and it kicked me out of the edit field into an unspecified control with the first email suggestion it could think of. Tabbing around wouldn’t get me back into the edit field. I often got kicked out of the compose section altogether, which was relegated to a dialog on the second last line of the page. Back in that compose dialog, I sometimes got jumped to an enter prompt edit box, arrowing down from which got me to my email signature. I finally got the correct recipient entered another way and resolved the matter.
• Outlook new and classic apps: These are fine, other than the latency when arrowing through my Inbox. Compared to jumping by link on a typical website, arrowing down a message in my Inbox in either of the Outlook apps has a slight lag before NVDA speaks. I worry that for a high-traffic email account, this would add up. Another issue I’ve faced is navigating to an older email in a thread and replying to that message as opposed to the most recent one. Another issue specific to the classic app is if I prematurely arrow up or down while it is loading, I get stuck on a window titled “googledrivefs” which I Alt+Tab out of and then get stuck in an Outlook window consisting of a blank dialog and nothing else. Another issue is NVDA skips some text and repeats other in the message field when composing in Outlook. I can go on.
(I am using latest stable versions of all software: NVDA, Brave, Outlook, and Windows.)
For the longest time, I was content with Gmail Basic HTML. Now that it is obsolete, I am trying to figure out a flow where I can do my simplest email tasks hassle-free. Can you help me iron out each of the issues I described earlier one by one? Should I be using a browser other than Brave? Is there a simpler, more accessible email client than Outlook I should be using? What is your email setup?
With gratitude,
Bhavya Shah
Bhavya Shah
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Thanks for the Ctrl+w/Ctrl+F4 tip. Analysing the NVDA log and comparing the time of the arrow press and the time of NVDA’s resulting speech, it seems like there is anywhere from a 0.5 to a 3 second lag when arrowing through the message list in Thunderbird. Contrast this with the <0.1 second latency when navigating by link in Gmail Standard View on Chrome. I pressed F8 to disable the message pane. Actually, even when moving through the menus, NVDA is very laggy in Thunderbird right now. (Note that NVDA is doing fine in Word, Chrome, and elsewhere in Windows right now.) What do you make of this?
Kindly,
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I'm getting no such lags. I'm using TBird right now to write this and I use TBurd to read all messages. You need to wait for the sync to happen the first time and unsubscribe from all mail. anyway if you have any question splease subscribe to the ghunderbird group on groups.io
Thank you everyone for your thoughtful inputs, esp. Gene. Here’s where I’m at:
• Switching to Google Chrome has significantly improved my Gmail Standard View experience. I now stick to focus mode and Gmail’s keyboard shortcuts as much as I can. I’ve turned of the smart features in Google Workspace to clean up the message composition screen a little.
• I plan to use my non-Gmail accounts on Thunderbird. You were correct in that the messages are still downloading, and have been for the last many hours (despite me snoozing my anti-virus program), and that may be contributing to the sluggishness. I will continue familiarizing myself with the Thunderbird interface and its shortcuts, and get the NVDA add-on if my workflow still feels suboptimal.
I feel much better about my email setup with these changes. Many thanks.
With gratitude,
Bhavya Shah | M.S. AI & B.S. Math/CS, Stanford University
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