Hello again.
I wanted to know, can I write about the product that the start up I work for, is making write now, as a part of the proposal idea?
I work as a Technical Lead and also have following set of questions, while I am implementing the Design thinking process for this product:
1. Can there be loops of the activities for the Customer Journey Map? While making note of the activities that the user of our product conducts, I found repetition of certian activities, depending on certain conditions ( for example: if 'a' happens, then activity 1 is repeated else, if 'b' happens activity 5 is conducted).
2. Also, if the second user of our product is a very specific professional and it is difficult for me to reach out and interview such professionals, is it okay to have an initial CJM and then verify the activities of the CJM after interview? What else would you recommend?
3. In real time, how to approach these professionals ( potential users) for an interview? I mean what approach should I use when I reach out to them for interview, if they don't seem affirmative to share the information of their activities?
Thank you in advance.