JOB OPPORTUNITY: Manager of Borrower Services - Worcester Public Library

[Peggy Lelievre]

Good morning –

 

The Worcester Public Library has an exciting opportunity to join our Borrower Services team! This is a full time position of 40 hours per week which includes full benefits with the City of Worcester.

 

Description

 

The Manager of Borrower Services is a paraprofessional position that will oversee all aspects of the Borrower Services division including circulation, interlibrary loan and Mobile Library Services. This position, under the immediate supervision and guidance of the Deputy Director of Borrower Services, is responsible for all activity and functions dealing with the circulation of materials and related services, including assisting in developing and implementing policies and procedures related to circulation, patron registration, record keeping and revenue collection, bookmobile and training throughout the library system. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.      

 

Schedule will include evenings and weekend hours and working at other locations including mobile services vehicles as assigned.

 

Bilingual applicants are encouraged to apply

 

For a full job description please visit: www.mywpl.org/jobs-wpl

 

Minimum Requirements

 

• Bachelor’s degree OR,:
• An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above-mentioned requirements.
• Two (2) years of experience with personnel management
• Two (2) years of experience in a public library setting
• Ability to successfully pass CORI/SORI
• Driver’s License required

 

Preferred Requirements

 

• Demonstrated experience with integrated library systems
• Two (2) years of customer service experience
• Two (2) years of supervisory experience in a public library

 

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 20, 2026 will receive preference: To: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, Hir...@Worcesterma.gov.

 

Thank you for your consideration!

 

          Peggy Lelievre, Human Resources & Development Manager (she,her)
                     Worcester Public Library  | 3 Salem Square  |  Worcester, MA  01608 

                     (phone) 508-799-1655  Ext. 35706 | (fax) 508-799-1685