Planned system maintenance window Sunday 3 January 2016

[IT Communications]

Dear Galaxy,

There is a scheduled network and system maintenance window on Sunday 3 January 2016 from 7am to 6pm, during the University's closure period.

Work is being undertaken to carry out essential network upgrades and maintenance to improve network reliability, security and functionality. As a result the following services are impacted:

• Network and telephones unavailable in building 75 Talavera Road 
• Access to Novel file servers from the internet.
• Printing unavailable in HUS, ART, FBE, Property, LTC and finance teams. iPrint available.
• Eduroam
• Vocera Library communication system
• Scala – Smart Signage on Large Screens around campus
• iLearn 
• iTeach 
  

The following services will not be impacted:

• Finance One
• Student Management System (eStudent and AMIS)
• HR Online
• DataMart
• Wiki
• Truth
• Web Central
• CourseFinder/Handbook
• Sponsor OneID
• iPrint
  

Stay informed:

• Check the IT Maintenance Window calendar for dates and times of planned Information Technology downtime windows for 2016 .
• Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
• Follow @mqu_it on Twitter for breaking alerts and status updates
• Contact the IT HelpDesk on 02 9850 HELP (4357), or email one...@mq.edu.au. 
  
  

For a visual overview of what systems will and won't be affected during the maintenance window, please visit this Wiki page. For technical details visit the planned maintenance Wiki page.

Please note: In order to prepare for January's maintenance window there is a change freeze on all Change Requests from COB 14 December to COB 12 January. No CRs will be implemented between these dates.

Notices will be visible within the next day on IT Status, Student Notices, Teche, @mqu_it, @Macquarie_Uni Twitter and Facebook page.  

For those looking to contact their student cohort directly, please see student specific communication below:

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Student specific communications

STARTS

Title: Planned system maintenance window Sunday 3 January 2016

There is a scheduled network and system maintenance window on Sunday 3 January 2016 from 7am to 6pm, during the University's closure period.

Work is being undertaken to carry out essential network upgrades and maintenance to improve network reliability, security and functionality. As a result the following services are impacted:

• iLearn 
  
  

The following services will not be impacted:

• eStudent 
• iPrint

Stay informed:

• Check the IT Maintenance Window calendar, or subscribe here for dates and times of planned Information Technology downtime windows for 2016 .
• Keep up-to-date on the operational status of all IT systems and services by subscribing to real-time notifications at https://itstatus.mq.edu.au
• Follow @mqu_it on Twitter for breaking alerts and status updates
• Contact the IT HelpDesk on 02 9850 HELP (4357), or email one...@mq.edu.au. 

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Best regards,

Amy

Information Technology |   Level 3, 75 Talavera Road

Macquarie University, NSW 2109, Australia

T: +61 2 9850 1539  |  F: +61 2 9850 1570 |  mq.edu.au

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