Priority One Incident Ticket 746320 - ASK MQ Unavailable- unexpected maintenance/downtime

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May 10, 2015, 9:46:22 PM5/10/15
to Priority One Announcements

OneHelp Reference Number: 746320 

 

Date and Time Reported: 9th May 2015, 10:00 hrs

Services Affected: ASK MQ - https://ask.mq.edu.au (Current Student" or "Current Staff") 

 

Impact: Staff/Students

 

Description: 

  • ASK MQ - Visiting https://ask.mq.edu.au/splash.php and choosing "Current Student" or "Current Staff" gives a System Maintenance message: "This system is currently down for maintenance. Please wait until the service is back online or contact OneHelp for more details." This has been escalated to the 3rd party vendor who are currently investigating.
Next Update:  13:00

 

Distribution: Galaxy

For more information please contact the IT HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.

Regards,


IT HelpDesk
Room 244, C5C Building
Macquarie University
NSW 2109 Australia
T: +61 2 9850 4357
F: +61 2 9850 1570

Macquarie University

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May 10, 2015, 10:11:01 PM5/10/15
to Priority One Announcements

OneHelp Reference Number: 746320 

 

Date and Time Reported: 9th May 2015, 10:00 hrs

Date and Time Resolved: 11th May 2015, 12:00 hrs
Services Affected: ASK MQ - https://ask.mq.edu.au (Current Student" or "Current Staff") 


Resolution: This issue was due to an error with a depreciated ssl certificate which the 3rd party vendor has now resolved.   

 

Impact: Staff/Students

 

Description: 

  • ASK MQ - Visiting https://ask.mq.edu.au/splash.php and choosing "Current Student" or "Current Staff" gives a System Maintenance message: "This system is currently down for maintenance. Please wait until the service is back online or contact OneHelp for more details." This has been escalated to the 3rd party vendor who are currently investigating.
Distribution: Galaxy


For more information please contact the IT HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.

Regards,

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