Priority One Incident Ticket 734585 – Internet Outage – Raised and Resolved

[Help]

OneHelp Reference Number: 734585

 

Date and Time Reported: 7^th April 2015, 13:45 hrs

Date and Time Resolved: 7^th April 2015, 14:00 hrs

 

Services Affected: Internet access on campus was unavailable.

 

Impact: Staff/Students

 

Resolution Description: The Internet outage today was due to the border firewall being overloaded by some diagnostic tests being run by 3^rd party vendor engineers.  The security team rebooted the firewall and Internet access was restored.

 

Description: All staff and students were unable access any internal and external websites.

For more information please contact the IT HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.

Regards,

IT HelpDesk
Room 244, C5C Building
Macquarie University
NSW 2109 Australia
T: +61 2 9850 4357
F: +61 2 9850 1570

CRICOS Provider Number 00002J

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