Priority One Incident Ticket 728862 - iLab.mq.edu.au intermittent access issue - Resolved

[Help]

OneHelp Reference Number: 728862

 

Date and Time Reported: 20^th March 2014, 11:10 hrs

Date and Time Resolved: 20^th March 2014, 20:33 hrs

Services Affected: iLab.mq.edu.au 

 

Impact: Staff/Students

 

Resolution (or Update) Description: The switchover of iLab to Site B is now completed. Services are now back online. Services will be reverted back to Site A once the initial issue is resolved.

Description:  Users are experiencing intermittent access issues. They are getting the error message 'The desktop sources for this desktop are not responding. Please try connecting to this desktop again later, or contact your system administrator' when attempting to connect to iLab Windows. 

Distribution: Galaxy

For more information please contact the IT HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.

 

Regards,

IT HelpDesk
Room 244, C5C Building
Macquarie University
NSW 2109 Australia
T: +61 2 9850 4357
F: +61 2 9850 1570

CRICOS Provider Number 00002J

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