Priority One Incident Ticket 728862 - iLab.mq.edu.au intermittent access issue

[Help]

OneHelp Reference Number: 728862

 

Date and Time Reported: 20th March 2014, 11:10 hrs

Services Affected: iLab.mq.edu.au 

 

Impact: Staff/Students

 

Description:  Users are experiencing intermittent access issues. They are getting the error message 'The desktop sources for this desktop are not responding. Please try connecting to this desktop again later, or contact your system administrator' when attempting to connect to iLab Windows. 

 

Action:  The IT Operations team are going to switch over to the backup system (Site B) to bring the services back online. The users currently using Site A will not be disconnected and can continue to work without disruption.  IT Operations has escalated to our 3rd party vendor to investigate the issue.

Next Update: 20:00 hrs

 

Distribution: Galaxy

For more information please contact the Informatics HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.


Regards,
Informatics HelpDesk

Informatics HelpDesk
Room 244, C5C Building
Macquarie University
NSW 2109 Australia
T: +61 2 9850 4357
F: +61 2 9850 1570

CRICOS Provider Number 00002J

Please consider the environment before printing this email.

This email (including all attachments) is confidential. It may be subject to legal professional privilege and/or protected by copyright. If you receive it in error do not use it or disclose it, notify the sender immediately, delete it from your system and destroy any copies. The University does not guarantee that any email or attachment is secure or free from viruses or other defects. The University is not responsible for emails that are personal or unrelated to the University’s functions.