Priority One Incident Ticket 735777 – Voicemail Outage – Raised and Resolved

[Help]

OneHelp Reference Number: 735777

Date and Time Reported: 10th Apr 2015, 13:35 hrs

Date and Time Resolved: 10th Apr 2015, 15:30 hrs

Services Affected: Voicemail service

 

Impact: Staff/Students

 

Description: Unable to leave voicemail messages and access mailbox.

Resolution Description: One of the three servers were locked up affecting access to the voicemail system. Servers have been reset and service restored.

 

Distribution: Galaxy

For more information please contact the Informatics HelpDesk on ext 4357, or by return email.

Thank you for your patience during this service disruption.

Regards,

IT HelpDesk
Room 244, C5C Building
Macquarie University
NSW 2109 Australia
T: +61 2 9850 4357
F: +61 2 9850 1570

CRICOS Provider Number 00002J

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