File types with non-standard extensions opening

17 views
Skip to first unread message

Keightley (US), Simon Q

unread,
Dec 19, 2022, 6:27:28 PM12/19/22
to enter...@mozilla.org

I have some end users that are downloading a custom file type (.redars) that are 3D .pdf files that need to open in Adobe in order to function properly. Normally we use the internal pdf reader otherwise so as to make the process as seamless as possible for those not using these .redars files. Up until recently, I’m told that this was working as expected for managed devices that had .redars set to Acrobat and .pdf files set to Firefox, but now Firefox is recognizing these .redars files as .pdf files and following those rules.

 

Any ideas what could be happening here? I found a couple sort-of-references to this sort of issue on the support site, but the group I’m assisting is having issues understanding what a solution could look like.

 

Thanks,

 

Simon Keightley

 

 

Mike Kaply

unread,
Dec 21, 2022, 2:19:19 PM12/21/22
to Keightley (US), Simon Q, enter...@mozilla.org
Are the redars files served with a PDF mime type?

If you go to preferences, is there an entry for redars in Applications?

Mike

Mike

--
You received this message because you are subscribed to the Google Groups "enter...@mozilla.org" group.
To unsubscribe from this group and stop receiving emails from it, send an email to enterprise+...@mozilla.org.
To view this discussion on the web visit https://groups.google.com/a/mozilla.org/d/msgid/enterprise/e96b14110eb141779cf54eed5a5bf24d%40boeing.com.

Keightley (US), Simon Q

unread,
Jan 3, 2023, 10:42:12 AM1/3/23
to Mike Kaply, enter...@mozilla.org

Looks like this was the key. We changed the mime type to "application/redars" and it fixed the download issue. We verified this fix in firefox 102.3.0esr.

 

Thanks!

 

Simon Keightley

 

From: Mike Kaply <mka...@mozilla.com>
Sent: Wednesday, December 21, 2022 13:19
To: Keightley (US), Simon Q <simon.q....@boeing.com>
Cc: enter...@mozilla.org
Subject: [EXTERNAL] Re: [Mozilla Enterprise] File types with non-standard extensions opening

 

EXT email: be mindful of links/attachments.


 
Reply all
Reply to author
Forward
0 new messages