Firefox Support for Organizations
Mike Kaply
I’m excited to announce Firefox Support for Organizations. This service is a dedicated support option for organizations that need private issue reporting, defined response times, custom development options, and closer collaboration with Mozilla engineers.
What Support Plans offer
Private, dedicated communication: Access a dedicated support system to report issues with support engineers.
Discounts on Custom Development: Paid support customers get discounts on custom development work for integration projects, compatibility testing, or environment-specific needs. With custom development as a paid add-on to support plans, Firefox can adapt with your infrastructure and third-party updates.
Strategic collaboration: Gain early insight into upcoming development and shape the Firefox Enterprise roadmap through ongoing engagement with the Enterprise team.
What changes for existing Firefox deployments?
All Firefox users will still have full access to Mozilla’s existing software and support channels, including public documentation, knowledge base, forums, and this mailing list. These channels will continue to be vital to support Firefox used by organizations, and we’re planning improvements to make them even more useful in future. Support Plans add optional dedicated and confidential channels for organizations that rely on Firefox and Firefox ESR at scale for enterprise purposes.