"Trial expiring" email even though I'm subscribed

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Cameron Henneke

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May 22, 2024, 1:24:14 PM5/22/24
to MoneySwell Early Adopters
Hey MoneySwell team - 

I signed up for a paid subscription shortly after I started my free trial because I could already tell the product is going to help me!  Two days ago I got an email about my free trial expiring, and encouraging me to subscribe:

Screen Shot 2024-05-22 at 11.16.47 AM.png


But, like I said, I already signed up, and I just verified it in my account:

Screen Shot 2024-05-22 at 11.21.12 AM.png

So it seems the email system doesn't seem to know I subscribed.

Not a big deal for me, but just thought I'd mention it!


Ryan Lillis

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May 24, 2024, 12:44:13 AM5/24/24
to MoneySwell Early Adopters, henn...@gmail.com
Hi!

Great feedback! This was an oversight on our part. In short, we're testing out multiple different tools for our trial and onboarding emails and we don't have it dialed in yet. We've made a minor adjustment that may prevent users who are in trial but who have also signed up from getting this notification (but it's a bit of a test so if other users get this, please let us know!).

And we're glad you've signed up and are getting value from the product!

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