Many news articles covering M-Lab's study are not aware of its limitations, and are misinterpreting the findings.
"It is important to note that while we are able to observe and record these episodes of performance degradation, nothing in the data allows us to draw conclusions about who is responsible for the performance degradation. We leave determining the underlying cause of the degradation to others, and focus solely on the data, which tells us about consumer conditions irrespective of cause."
Unfortunately, some news articles (like the following) are misinforming the public with sweeping (but false) conclusions. I believe that M-Lab should be clear and upfront about the limitations and nuances of its study to avoid widespread misunderstanding.
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M. Zubair Shafiq
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Assistant Professor
Department of Computer Science
The University of Iowa
Iowa City, IA 52242-1419
Office: 201J MacLean Hall
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