New Member handout
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Ashley Zdeb
Dec 17, 2024, 10:49:06 AM12/17/24
to Outreach-Committee, J.R. Logan, Lior Trestman, Kate Cebik
Taking from something we used to do in my past life, I made a first pass at a New Member hand-out that we can give to people at the end of their safety orientation/badge pick-up. The thought is that it will help bridge the gap from "here's your badge" to "what do I do now".
Any and all thoughts, comments, adds, suggestions welcome. This link should allow anyone to make comments, so in the doc would be ideal but this thread is also cool.
Right now, I'm just working on text/information. Design, images and layout will come later.
Cheers,
Ashley Zdeb
They/Elle
Education Manager
Want to share a skill you have learned?
J.R. Logan
Dec 17, 2024, 11:15:15 AM12/17/24
to Ashley Zdeb, Outreach-Committee, Lior Trestman, Kate Cebik
This is a good retention idea for new members. People respond different to video / website / handouts so never hurts to have some different mediums to communicate the most important stuff. Ill give some thought to what I would add.
Executive Director
MakeHaven
Share a skill you have learned?
We can help you become a paid or volunteer instructor at MakeHaven. Let us know you are interested at: https://www.makehaven.org/instructor
We can help you become a paid or volunteer instructor at MakeHaven. Let us know you are interested at: https://www.makehaven.org/instructor
Ashley Zdeb
Jan 2, 2025, 1:03:55 PMJan 2
to J.R. Logan, Outreach-Committee, Lior Trestman, Kate Cebik
Hello all!
I'm going to pick this back up next week and hope to have it available when I do my safety orientations next Thursday.
If anyone has thoughts or suggestions, please add them in the next few days.
Thanks so much!
Ashley Zdeb
They/Elle
Education Manager
Want to share a skill you have learned?
Kate Cebik
Jan 7, 2025, 2:52:03 PMJan 7
to Ashley Zdeb, J.R. Logan, Outreach-Committee, Lior Trestman
Really great idea! I'm excited to see it happen, thanks Ashely. I put in my 2¢ -- I'm trying to think of common questions I get at orientation and in the space, so we can address those, as well as ways to market important offerings (events, programs, etc.) Well done.
Kate Cebik
she/her/hers
Operations Manager770 Chapel St.
New Haven, CT 06510
Want to teach a workshop at MakeHaven?
Terence Dew
Jan 7, 2025, 7:23:47 PMJan 7
to Kate Cebik, Ashley Zdeb, J.R. Logan, Outreach-Committee, Lior Trestman
I'll be diving into this over the next 3 days.
To unsubscribe from this group and stop receiving emails from it, send an email to outreach-commit...@makehaven.org.
Ashley Zdeb
Jan 8, 2025, 8:14:18 AMJan 8
to Terence Dew, Kate Cebik, J.R. Logan, Outreach-Committee, Lior Trestman
Love to have feedback, I’ll put this on hold for the rest of the week, to give more time to review.
Just a friendly reminder that this draft is just looking for the core information we want to convey. Things like exact language, formatting and the like will be adjusted once I have a finalized list of what info we want to convey, and plan for another ask for feedback once it’s in a later, more finalized version which will be the ideal time for more fine tooth comb input.
Thanks all! :)
Ashley Zdeb
They/Elle
Education Manager
Want to share a skill you have learned?
Terence Dew
Jan 11, 2025, 11:05:53 AMJan 11
to Ashley Zdeb, Kate Cebik, J.R. Logan, Outreach-Committee, Lior Trestman
I have fewer notes than I thought after seeing what JR and Kate added.
The main thing that I was interested in being there is the ethos of MakeHaven. Might be good to get that in early on as a point of culture for new membership. Doesn't need to be long but it does have practical value for you all as a team. Looks like its going to be solid otherwise.
J.R. Logan
Jan 11, 2025, 11:20:26 AMJan 11
to Terence Dew, Ashley Zdeb, Kate Cebik, Outreach-Committee, Lior Trestman
Along those lines it could be where we reinforce the core principles.
MISSION
To equip people with tools to design, invent, and create.
VISION A picture of the “preferred future”; how the future will be different if you achieve your ultimate aims.
The New Haven area is enriched by creativity and entrepreneurship.
GUIDING PRINCIPLES Overarching, enduring guidelines that set the foundation for how you will operate, internally and externally
Community - We practice collaboration and knowledge-sharing as keys to success.
Inclusion - We recognize that our community is stronger when everyone is involved and represented.
Optimism - We celebrate one another’s successes and embrace setbacks as part of the process of creation.
Creativity - We are driven to dream, to invent, and to bring new ideas to reality.
Discovery - We believe growth and fulfillment happen through exploration.
Terence Dew
Jan 11, 2025, 2:03:00 PMJan 11
to J.R. Logan, Ashley Zdeb, Kate Cebik, Outreach-Committee, Lior Trestman
I agree! as long as we don't overestimate how much people are going to sit down with this part. We attraction a neuro-plethora and I think we gain more when it is clear about the utility of the message.
Ashley Zdeb
Feb 19, 2025, 8:21:51 AMFeb 19
to Terence Dew, J.R. Logan, Kate Cebik, Outreach-Committee, Lior Trestman
Current version of the new member pamphlet. Thoughts?
Notes:
- Ignore the photos, they'll be replaced once all the text is finalized since it might involve some reformatting.
- Same with mention of, but lack of, QR codes. I'll plug them in once the various links we want to include are firmed up.
Ashley Zdeb
They/Elle
Education Manager
Want to share a skill you have learned?
J.R. Logan
Feb 19, 2025, 10:21:52 AMFeb 19
to Ashley Zdeb, Terence Dew, Kate Cebik, Outreach-Committee, Lior Trestman
EDITS
Re: Email suggested
I know it is getting a bit confusing with the email addresses and I might have told you the wrong one.
Re: Email suggested
I know it is getting a bit confusing with the email addresses and I might have told you the wrong one.
Member-care directs to Christina, it was created for retention /billing issues so she could have a generic email when responding on those tissues.
For general new member questions we created an email wel...@makehaven.org. We have not used it much but the idea was that that would be the bucket for new member emails (both a series of outgoing emails and directing to staff inboxes).
The other option is just membe...@makehaven.org - This is for any membership related communications and gets directed to kate.
Re: Guests
Re: Guests
We should say 2 guests welcome (not just guests welcome)
Re: Youtube
We might want to just mention that there are channels. and Say something like "click ___ to find other channels of your interest" Some suggested channels are #whtever.
(I have talked to a few people who did not get that they can add and remove channels).
SUGGESTIONS
Since we just did the orientation maybe we dont need the fire and safety glasses section. And can replace with one of these other resources that might be of interest to new members.
Option: Household
Add a Household Member: How to add a household member at discount: /household
Refer a Friend: https://www.makehaven.org/refer
Are you loving makeHaven? Get a $50 credit when your friend joins.
Option: Lending Library
(I have talked to a few people who did not get that they can add and remove channels).
Re: Badges / Equipment
The most common issue is people dont go on to get a badge. Often people are confused about the process. I see we already have this section but we might want to be more explicit. I would say to direct people to go to the equipment list makehaven.org/equipment and open the full tool page to see the badging info for that tool.
SUGGESTIONS
Since we just did the orientation maybe we dont need the fire and safety glasses section. And can replace with one of these other resources that might be of interest to new members.
Option: Household
Add a Household Member: How to add a household member at discount: /household
Refer a Friend: https://www.makehaven.org/refer
Are you loving makeHaven? Get a $50 credit when your friend joins.
Option: Projects
We should suggest people consider project ideas at makehaven.org/projects (I will be improving the projects section). These were put together as all projects that can be done at MakeHaven with our tools.
Option: Lending Library
Maybe worth mentioning the lending library?
Makehaven.org /library
Option: Payment Portal
Makehaven.org /library
Option: Payment Portal
I think rather than going over most of the safety stuff we might want to mention that they can manage their billing at the billing link or https://www.makehaven.org/blling
Option: Community Resources
Option: Community Resources
A common question from new members is where to buy things. We have a list of resources in the community at:
https://www.makehaven.org/community-resources
https://www.makehaven.org/community-resources
J.R. Logan
Feb 19, 2025, 10:33:12 AMFeb 19
to Ashley Zdeb, Terence Dew, Kate Cebik, Outreach-Committee, Lior Trestman
Maybe we should look to direct new members to a particular new member landing page that we can update in the future?
We also have the FAQ that is a good resource for common questions: https://www.makehaven.org/member-faq
We could create a new member FAQ with most of the same types of questions but customized to new members.
We could create a new member FAQ with most of the same types of questions but customized to new members.
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