[Archivesspace_Users_Group] Resource Records Not Showing Up

[Michelle Romero]

Hi All, 

We recently upgraded from ArchivesSpace v2.8.0 to 3.3.1 on our Development server and we're running into an issue. When we create a resource, it will not appear in the Resources list on the backend/frontend and I can't find it in the system by searching for it. If I try to recreate the record using the same identifier, I get an error message saying the ID is already in use. We tried forcing a re-index, but it caused the existing records to vanish. Does anyone have any ideas of what the problem might be?

Thank you for your help,

Michelle

__________________________

Michelle Romero (she/her/hers)

Digital Archivist

Emerson College

120 Boylston Street

Boston, MA 02116-4624

617-824-8337

[Joshua D. Shaw]

Kinda sounds like the indexer is having trouble, but that the records are in the database. You probably want to take a look at the logs to see if you spot anything - typically look for 'error' or 'fatal'. That'll help point to the issue.

Joshua

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From: archivesspace_us...@lyralists.lyrasis.org <archivesspace_us...@lyralists.lyrasis.org> on behalf of Michelle Romero <michelle...@emerson.edu>
Sent: Thursday, March 23, 2023 10:59 AM
To: archivesspac...@lyralists.lyrasis.org <archivesspac...@lyralists.lyrasis.org>
Subject: [Archivesspace_Users_Group] Resource Records Not Showing Up

 

You don't often get email from michelle...@emerson.edu. Learn why this is important

[Blake Carver]

Could be the indexer, could also be that ID is in the deleted_records table so it gets deleted from the index. 

Check that table and see what's in there.

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From: archivesspace_us...@lyralists.lyrasis.org <archivesspace_us...@lyralists.lyrasis.org> on behalf of Joshua D. Shaw <Joshua...@dartmouth.edu>
Sent: Thursday, March 23, 2023 11:56 AM
To: archivesspac...@lyralists.lyrasis.org <archivesspac...@lyralists.lyrasis.org>
Subject: Re: [Archivesspace_Users_Group] Resource Records Not Showing Up

 

[Hillary Bober]

We had a similar issue and our hosting vendor cleared the cache which solved the problem.

I think we tried reindexing first, which didn’t work for our instance.

We think our issue stemmed from lots of importing and merging records in the migration from Archon which was a bit of a mess.

We haven’t had any problems since.

Good luck, Hillary

 

_____________________________________

HILLARY BOBER, CA  |  she/her/hers
Archivist



Office: 214-922-1367
1717 N. Harwood St. | Dallas, TX 75201

         

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