Sandbox is not working

[Vicki S]

When I try to log in to the Logica sandbox, I just get a perpetual loading animation. I use the sandbox regularly and have never had this issue.

Strangely, my coworker was able to log in to it without issue.

Could someone let me know if the site is down, or if there's anything I can do in my environment to fix this?

Thanks,

Vicki

[Nikolai Schwertner]

Could you try closing and reopening your browser? Does it help? If you are still getting the same problem, could you send us a copy of your cookies, local storage entries for the sandbox, and console log (before you clear them)? We have had another report of this condition occurring before, but have not been able to reproduce on our end. Would be very helpful if we could get some debug data from your browser.

-Nikolai

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Nikolai Schwertner, MS, MSEM

Co-founder, Vice President, CTIO

(781)964-8964

[Dimitar Dimitrov]

Hi Vicki,

Can you please have a look at the console and send us any errors that you might see there.

To get it working try clearing you cache, cookies and local storage and opening again the app.

Regards, Dimitar.

[Nikolai Schwertner]

Could you try closing and reopening your browser? Does it help? If you are still getting the same problem, could you send us a copy of your cookies, local storage entries for the sandbox, and console log (before you clear them)? We have had another report of this condition occurring before, but have not been able to reproduce on our end. Would be very helpful if we could get some debug data from your browser.

-Nikolai

On 5/8/20 17:21, Vicki S wrote:

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[Vicki S]

Thanks everyone. Simply closing and reopening doesn't make a difference, but deleting cookies and localstorage did.

Here are the details that Nikolai asked for before I deleted them: 

Cookies:

_ga=GA1.2.873867732.1587657791;

_gid=GA1.2.1398379702.1588970951;

ajs_group_id=null;

ajs_anonymous_id=%22ea3bbf80-eede-443d-b11f-6719fbf2404d%22

Console warnings:

There are no warnings in the console

LocalStorage:

1. length: 4
2. oauthUser: "{"sbmUserId":"321dc5ed-2867-4f38-ae19-01c21fe6c458","email":"<redacted my email address>","name":"Victoria Strateman"}"
3. persist:root: "{"config":"{\"xsettings\":{\"status\":\"ready\",\""
4. resources: "[{"resourceType":"AllergyIntolerance","title":"Allergy Intolerance","patientSearch":"patient"},{"resourceType":"CarePlan","title":"Care Plan","patientSearch":"subject"},{"resourceType":"CareTeam","title":"Care Team","patientSearch":"subject"},{"resourceType":"Condition","patientSearch":"subject"},{"resourceType":"DiagnosticReport","patientSearch":"subject"},{"resourceType":"Encounter","patientSearch":"patient"},{"resourceType":"Goal","patientSearch":"subject"},{"resourceType":"Immunization","patientSearch":"patient"},{"resourceType":"MedicationDispense","patientSearch":"patient"},{"resourceType":"MedicationRequest","patientSearch":"patient"},{"resourceType":"Observation","patientSearch":"subject"},{"resourceType":"Procedure","patientSearch":"subject"},{"resourceType":"ProcedureRequest","patientSearch":"patient"}]"
5. sandboxId: "MountSinai"
6. __proto__: Storage

Active Chrome extensions:

React Devtools

-Vicki

On Friday, May 8, 2020 at 5:29:44 PM UTC-4, Nikolai Schwertner wrote:

Could you try closing and reopening your browser? Does it help? If you are still getting the same problem, could you send us a copy of your cookies, local storage entries for the sandbox, and console log (before you clear them)? We have had another report of this condition occurring before, but have not been able to reproduce on our end. Would be very helpful if we could get some debug data from your browser.

-Nikolai

On 5/8/20 17:21, Vicki S wrote:

When I try to log in to the Logica sandbox, I just get a perpetual loading animation. I use the sandbox regularly and have never had this issue.

Strangely, my coworker was able to log in to it without issue.

Could someone let me know if the site is down, or if there's anything I can do in my environment to fix this?

Thanks,

Vicki

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To unsubscribe from this group and stop receiving emails from it, send an email to deve...@logicahealth.org.

[Nikolai Schwertner]

Thank you very much, Vicki

To unsubscribe from this group and stop receiving emails from it, send an email to developer+...@logicahealth.org.