Stripe unpaid status

[Umesh Bastola]

In my Pyro CMS project, I am using Stripe payment gateway, while testing payment in test environment(with test key), all things go smooth but in live, I am getting a lot of unpaid status. When is this status flag set? Is there any way that i can track the reason?

[Jim Danz]

Hi Umesh,

We document subscription statuses at:
https://stripe.com/docs/api#subscription_object

But just to copy it here:
"Possible values are trialing, active, past_due, canceled, or unpaid.
A subscription still in its trial period is trialing and moves to
active when the trial period is over. When payment to renew the
subscription fails, the subscription becomes past_due. After Stripe
has exhausted all payment retry attempts, the subscription ends up
with a status of either canceled or unpaid depending on your retry
settings. Note that when a subscription has a status of unpaid, no
subsequent invoices will be attempted (invoices will be created, but
then immediately automatically closed. Additionally, updating customer
card details will not lead to Stripe retrying the latest invoice.).
After receiving updated card details from a customer, you may choose
to reopen and pay their closed invoices."

In short, a subscription transitions into unpaid after a sufficient
number of failed payments, based on your account settings. You can
read more about this at:
https://stripe.com/docs/guides/subscriptions#payment-failures

Happy to answer any followup questions!
Jim

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[Umesh Bastola]

Hi Jim,

Sorry to be less descriptive in my question. My case is, I am actually using Stripe for product order payment. Customers simply place an order and go through stripe payment process.

Either I am a bit confused if subscription and order payment have same process or its different in case of order payments. But in nutshell, my point is what cases result in Unpaid order status. Is it due to customers placing contradicting information with reference to their cards info (saw somewhere in internet) or what.

Thank you for your time and sorry if I repeated the point.

[Umesh Bastola]

Hi Jim,
Ok, I figured out the problem. When a customer checkout and reach payment page but doesnot pays or proceed further, the status remains unpaid which is default case. The order is placed but not paid.

Anyway, thanks again.

[Jim Danz]

Awesome -- glad you got it!