Stripe.js Elements unsolvable invalid_request_error

[Gilles]

Hi there,

I just migrated from V2 to V3/Elements. I followed the doc and API and things were working as intended, I made a lot of tests with the testing tokens to check if everything were going well and it was, until now.

When I try to create a charge by using the informations entered in the card element, I get an invalid_request_error with the message "Could not find payment information". But when I use one of the tokens provided in the test area of the doc (like tok_mastercard, or tok_visa), everything goes well and I get a success feedback.
I was thinking the problem was coming from the token created when using card element content, but the logs tell me that the token is good.
I changed the API keys too.
I reduced my code to only the card element and the functions provided in the quickstart but I still get that feedback from server
I looked everywhere for a solution but I can't find anything.

I'm working on a local developpement area but until now it wasn't a problem at all as it was working well (and it works well with testing tokens)

[Remi J.]

Hey Gilles,

This issue often happens when you send the whole token object in the `source` parameter instead of just sending the token id.

If you look into your logs in the dashboard [1], you should see your failed request as a POST /v1/charges. If you click on one of those, you'll see what you sent to our API and confirm what is passed in that parameter. It likely looks like `source: "{"id": "tok_123","....` instead of `source: "tok_123"`.

If that's the issue, you'll want to change your code sending the token to your server to ensure that you pass the token id and nothing else. You'll likely want `result.token.id` instead of `result.token` and you can see an example here: https://jsfiddle.net/edz9d5Ln/

If that's not the issue, our support team can look into your logs though and find out what's causing the bug. You can contact them here: https://support.stripe.com/email

Hope this helps!

Remi

[1] https://dashboard.stripe.com/test/logs

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[Gilles]

Hi Remi

It seems to have been the matter

I couldn't thank you enough for solving it that fast.


thanks a lot!

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