Payment Intent to save card after payment from a BBpos not working

[Dinobi Kenkwo]

Hi there,

I'm currently trying to save credit card for future payment from a terminal hardware using the PaymentIntent API (Ruby) and for some reason after the charge is processed successfully; contrary to what the documentation says, the generated_card attribute on the Charge object is null.

Here is an example of request I sent:

Stripe::PaymentIntent.create(

    amount: amount,
    currency: currency,
    capture_method: "manual",

    on_behalf_of: acct_id,

    statement_descriptor: statement_descrptor,

    application_fee_amount: fee,

    payment_method_type: ["card_present"],

    setup_future_usage: "off_session",

    customer: cust_id,
)

In the payment timeline on the Stripe dashboard I see the line that says: This payment successfully set up pm_xxxx for future off-session payments, and after the resulting charge is successful, I don't see any generated_card, and also when I check the customer payment methods, it does not show that the payment method was attached.

I don't know if I am missing anything, but I would really appreciate it if I can get some assistance here.

Thanks in anticipation.

[Remi J.]

Hello,

The code you share seems correct and as long as you pass both `setup_future_usage` and `customer` we will attempt to save the card details after a successful payment which is what we document [1]. If the card isn't saving, it's usually because you're using a wallet like Apple Pay or Google Pay otherwise it should save.

We can't really debug this live over a public email list so I'd recommend either contacting our support team [2] or using our public Discord server [3] to ask for help on that specific attempt.

Best,

Remi

[1] https://stripe.com/docs/terminal/features/saving-cards/save-after-payment

[2] https://support.stripe.com/contact/email

[3] https://stripe.com/go/developer-chat

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