Stripe Subscription Emails

[Greg]

Hello,

I have a quick question regarding the emails that Stripe sends to customers. We're using Stripe for subscription billing and are just using the testing environment at the moment. I believe receipt emails are not sent in the test environment?

The documentation doesn't mention any other emails that will be sent to the customer who is being charged. Is that correct? Will a failed payment for a subscription renewal not trigger an email to the customer? Is that up to us to listen to the webhooks and send our own emails? That's not a problem, I just want to make sure that the customer isn't going to get two emails (one from our system and one from Stripe) for a failed payment.

Is there any other situations where Stripe will send an email to the customer?

Thanks very much. The API is really nice to work with.

Greg Spiers

[Scott Fotheringham]

Yes you're correct Greg: webhooks are your friend here. Customers only receive successful charge emails so you should listen for the charge.failed event and send them an email.

Scott

[Greg]

Thanks Scott, that's exactly what I needed to know.

Cheers,

Greg