Apply Credit to Failed Invoice

[Jonathan Parker]

Scenario:

Customer has an invalid card on file, and a monthly subscription is attempted to be paid. After the initial payment fails, the customer's credit balance is update to have enough credit to cover the failed invoice.

What is the best way of handling this scenario? I attempted to pay the invoice through the API, but it still attempts to use the default card on file, rather than applying the credit balance. 

Should I forgive the invoice and manually deduct the invoice amount from the credit?

[Remi J.]

Hey Jonathan,

Once an invoice has been attempted, you can't modify its amount anymore. This means that adding an account balance or a coupon will not change the amount that we attempt to charge on the customer's card and instead apply to a future invoice.

As you assumed, I would recommend marking the invoice as forgiven and then deducting its amount from the account balance in your situation!

All the best,

Remi

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