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Apollo issue with downloading FASTA sequences

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Alyssa Proia

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Dec 7, 2023, 3:29:33 PM12/7/23
to apo...@lbl.gov
Good afternoon,

I am having issues downloading FASTA files from my instance of Apollo.  I had another user verify that they were encountering the same problem.  I was able to replicate the behavior on the Apollo demo instance with Chr2. 

If I select the cDNA sequence for export, the request times out (see screenshot labeled Apollo_Timeout).  If I select the CDS or peptide sequence for export, the file either comes up blank or does not have any readable content (see screenshot labeled Apollo_FASTA_error).  These are the issues I am having regardless of which sequence for export I select with any of my chromosomes. 

I searched the issues in GitHub and could not find anything reported yet.  I would appreciate any feedback/help you can provide.

Thank you!
Alyssa
Apollo_Timeout.png
Apollo_FASTA_error.png

Colin

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Dec 8, 2023, 8:55:23 AM12/8/23
to Alyssa Proia, apo...@lbl.gov
Hi Alyssa,
Are you able to see the server side logs perhaps? It might have some clues. Might require admin access. The log file name is often called "catalina.out", you can search google for how to find the catalina.out (it varies by machine)


-Colin

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