Unable to generate trial license

[Tyler Edmonds]

I have a new developer starting and we haven't purchased our additional licenses yet (coming soon) and would like to use the 30 day trial of Illuminated Cloud until we get those purchased. 

I go to the license page in IntelliJ/Illuminated Cloud > offline activation > Start Trial > generate trial request > paste the generated XML into the page that opens > Error Encountered during offline activate: 158 - Trial has expired. 

This is a computer that has been wiped clean and had a new Windows 11 install done (this may have just been a reset and not a full clean install, I wasn't involved) > developer created his MS account > logged in > downloaded IntelliJ community > tried to get the trial and getting this error. 

I believe IC was installed on this machine previously for an older dev that is no longer at the company. I'm guessing that's what's causing the problem. 

Any thoughts? 

[Scott]

Hi, Tyler. Yes, the licensing software can recognize a reimaged machine and will behave in this manner. The user can request a 30-day trial extension from within the product as follows:

https://bitbucket.org/RoseSilverSoftware/illuminatedcloud/wiki/User_Guide/Managing_Your_Illuminated_Cloud_License#markdown-header-extending-your-trial

Regards,

Scott Wells