An unexpected error occurred during license validation: Connection to the servers failed.

[Simonas Balčius]

Hello,

We bought a license for IC. I am trying to activate the licence.

The issue I encountered is "An unexpected error occurred during license validation:

Connection to the servers failed." error when I open Settings -> Language and Frameworks -> Illuminated Cloud.

I am using Ubuntu 15.04 and Intellij Community Edition 2017.1.3

Anyone else had this problem?

Thanks

[Scott]

Simonas, the most common cause for that type of error is that IntelliJ IDEA isn't configured properly for a required network proxy server.  Please make sure that the settings under Appearance & Behavior>System Settings>HTTP Proxy are correct, and note that the licensing software cannot use auto-detect proxy settings so manual proxy configuration will be required.  If that doesn't resolve the issue for you, let me know either here or via sup...@illuminatedcloud.com and I'll help you get the license activated.

Best regards,

Scott Wells

[Peter Lin]

Hi Simonas,

Try the HTTP Proxy setting first as Scott suggested.

You might need the Offline Activation at this link. https://bitbucket.org/RoseSilverSoftware/illuminatedcloud/issues/427/offline-activation

Thanks,

Peter