internal server error when I download the data

[yingqiang meng]

Dear HCP team,
    I can't download the data from (https://db.humanconnectome.org/data/projects/MGH_DIFF)  via IBM Aspera  Connect. I get "internal server error") I want to know if it's my issue or a problem with the transferring storage servers.  And when the retest data will be downloadable again?
Thanks for your time and help!

[Elam, Jennifer]

Hi Yingqiang,

I also get the error when I try downloading from ConnectomeDB and it appears that the problem is the Aspera server. I have notified the team that can work on fixing the problem, but we are in the midst of the holidays here so it might take a few days for us to resolve the problem.

Best,

Jenn

Jennifer Elam, Ph.D.
Scientific Outreach, Human Connectome Project
Washington University School of Medicine
Department of Neuroscience, Box 8108
660 South Euclid Avenue
St. Louis, MO 63110
314-362-9387
el...@wustl.edu
www.humanconnectome.org

---

From: yingqiang meng <mengpi...@gmail.com>
Sent: Tuesday, December 24, 2024 7:17 AM
To: HCP-Users <hcp-...@humanconnectome.org>
Subject: [hcp-users] internal server error when I download the data

 

* External Email - Caution *

Dear HCP team,
    I can't download the data from (https://db.humanconnectome.org/data/projects/MGH_DIFF)  via IBM Aspera  Connect. I get "internal server error") I want to know if it's my issue or a problem with the transferring storage servers.  And when the retest data will be downloadable again?
Thanks for your time and help!

--
You received this message because you are subscribed to the Google Groups "HCP-Users" group.
To unsubscribe from this group and stop receiving emails from it, send an email to hcp-users+...@humanconnectome.org.
To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/397fb436-3edb-499e-bb9e-4061ff142a51n%40humanconnectome.org.

 

---

The materials in this message are private and may contain Protected Healthcare Information or other information of a sensitive nature. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail.

[Elam, Jennifer]

Hi Yingqiang,

The server error has been fixed and downloading from ConnectomeDB works.

Best,

Jenn

Jennifer Elam, Ph.D.
Scientific Outreach, Human Connectome Project
Washington University School of Medicine
Department of Neuroscience, Box 8108
660 South Euclid Avenue
St. Louis, MO 63110
314-362-9387
el...@wustl.edu
www.humanconnectome.org

---

From: 'Elam, Jennifer' via HCP-Users <hcp-...@humanconnectome.org>
Sent: Tuesday, December 24, 2024 8:30 AM
To: HCP-Users <hcp-...@humanconnectome.org>
Subject: Re: [hcp-users] internal server error when I download the data

 

To view this discussion visit https://groups.google.com/a/humanconnectome.org/d/msgid/hcp-users/CH3PR02MB10309B993C9482D3559D53CA0CC032%40CH3PR02MB10309.namprd02.prod.outlook.com.

[Nick Vogt]

Hi Jennifer,

I'm running into the same problem. It takes me to the Download Package Launcher page, and then nothing happens (no prompt) until a few minutes later I get the Aspera "Internal Server Error" box in the web browser window. I've tried on two different institutional WiFis, as well as my home WiFi with the same issue. 

The Aspera Diagnostic Test runs without issue.

Any thoughts?

Thanks

[Elam, Jennifer]

Hi Nick,

We had to reboot the Aspera server and it is now working for downloads. We are actively working on getting a new platform for HCP-YA data sharing in place due to the instability of ConnectomeDB which is near end of life. Stay tuned!

 

Jenn